7247 North Waukegan Road
Niles, IL
60714
United States
Nhận phòng: 3CH
Trả phòng: 12CH
Tuổi nhận phòng: 21
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Đánh giá của Khách
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91%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 4,5
91%
Giới thiệu Cơ sở này
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Book it and stop looking else where
BởiLouisvilleJhawk
tháng 7 13, 2025
Clean, renovated, very good staff. I travel to Chicago often and I will be using this location as my base if possible when in Chicago. Don't hesitate to book this hotel!
Great front desk staff, bad housekeeping
ByPizzachi
tháng 7 13, 2025
Curb appeal, entrance and front desk top were great.
Great Stay Highly Recommend
BởiRon R
tháng 7 10, 2025
Clean wonderful stay amazing bed and sheets. Quiet delicious hot breakfast many options for all.
Great stay. Front desk staff rocked.
ByWell visited
tháng 7 08, 2025
We had a great rest after a long day. Welcoming front desk staff Mohammed made check in a breeze—stellar customer service! Early breakfast was the icing on the cake!
Comfortable beds, good/safe location.
BởiJG63
tháng 7 07, 2025
Some aspects of our stay were above average... and some were below. Starting with the positives... the beds were comfortable and we slept well (which is priority one). We were impressed with the variety of Dove brand soaps, and how the room was designed to maximize places to put items. From a below average perspective, the room was not as clean as it should have been. I noticed dirt/stones on the carpet... and the bathtub was stained. The tile in the bathroom did not look clean, and the paint was starting to pull away from the wall near the ceiling (maybe from dampness). Many guests probably turn off the bathroom fan too soon after taking showers. I also noticed that the mens bathroom on the first floor needed attention. I mentioned it to the front desk... and it was still an issue the next morning. The parking spots are too narrow... and the EV charging station was not working. Finally, a few of the staff members did not seem very happy.
Kỳ nghỉ tuyệt vời!
BySteckle
tháng 7 04, 2025
In town for a concert and couldn't have been happier with our stay. We were late arriving but our late check-in around 11pm was easy and quick! Room was clean and comfortable. Would stay here again no question!
Annual trek to Chicago
BởiDave
tháng 6 30, 2025
We travel to Chicago at least once a year to see our kids / grandkids. We always stay at this hotel and have always been pleased with the friendly staff, location, complimentary breakfast, pool and 24/7 coffee.
Odor in bathroom, could smell septic smell.
ByChilly
tháng 6 30, 2025
It would be nice if there was a paper copy of the channel guide. Otherwise everything else was outstanding.
not a good night...
bằng cách
tháng 6 22, 2025
The location was good. Entering the front lobby, I was hit by the smell of chloramines. For anyone not familiar with pools, they may think the chlorine as just high. Chloramines are a byproduct formed when chlorine reacts with contaminants like sweat, urine, and body oils in the water. While chlorine is used to sanitize pools, it's the chloramines that create the noticeable odor. It is simply a filthy pool. Strike one.
We booked a deluxe double queen that was supposed to be able to sleep six. The extra was in the form of a sleeper sofa. the mattress on the sleeper was approx 4 inches thick, with the majority of the 4 inches being very large coils. No bedding was anywhere in the room for it. We also had 3 towels for the 5 people i reserved for. We tried calling the front desk, but our phone has a major issue. We could hear them. They could not hear us. So down to the lobby we trekked. We were given a "bedding bundle". Got to room to discover we only had one sheet. A duvet insert, and a duvet cover. So another trip to get one more sheet, pillows and pillow cases. We tried it for the first night. And It was bad. Strike two.
Breakfast the first Morning was decent. The coffee is really horrid. But the children had choices of juice, fresh fruits, cereal, pancakes, rolls, and bacon. The scrambled eggs were cold, but the cheese omelets were hot. I spoke with the front desk, and explained the children simply could not sleep well on the mattress in the sofa bed. I tried it myself, and it was simply horrid. There was zero comfort to it. I was told they had rollaway beds, and they would have one in our room before we got back. We went to the Shedd and the Field Museum. We popped back to hotel at about 6pm. No rollaway to be seen. I was grilled on who I spoke with. OK. Gave the person the info. Was informed they had to speak with the owner on where they even were in the hotel, as that person did not know. Understood that. Took the family to eat dinner. Returned about 8pm. Still nothing. Children require sleep. Went back to front desk again. Was told they were still looking for a rollaway. And they could not find them. Strike three.
Back down to the lobby about 9pm. No one to even be seen. Sat in lobby, and had another person come up to me. Telling me they had been locked out of their room since middle of the day. Stated most everything including their billfold/shoes etc were in said room. They were asking for help. Cigarettes or whatever I could give them. Not a comfie position for me traveling with my daughters and grandchildren. Finally, the desk person came. Said they knew where they were, and would deliver it shortly. Finally a wee bit of good news. Other person still just sitting there. And nothing being done for him. Strike four.
AND.... you guessed it. BACK down to the lobby at about 10. Because yes. Still nothing brought to room. Was informed it would be brought up immediately. And it was. I have to give the evening front desk person kudos. He simply did not know where they were. It is not his fault no one was answering his calls for help. He was super polite. And overworked.
I really doubt I would agree to stay at that location ever again. It is not a "free breakfast". You pay for that as part of the room rate. The other frustrations on just trying to make sure my family is comfortable were insane. I was supposed to be relaxing, and enjoying time with family. It simply did not work out that way. It was very sad to me.
Noisy second floor room
BySalty teacher
tháng 6 21, 2025
Our stay was not great due to the lobby playing music all night long. Our room was above the lobby and it woke us several times. The next day we asked the worker to turn the music down the following night and they did, but it never should have been on at all. I am sure other guests would have noticed it previously.
Clean and spacious but poor maintenances service
ByRickAn
tháng 6 21, 2025
Issue with multiple remote and room cleaning. Main phone number for the hotel was not working.
Excellent hotel and outstanding servicr
BởiGerry
tháng 6 19, 2025
Great location and immaculate hotel rooms. Mohammed at the front desk went above and beyond his duty to assist our parents at check in. As well as Suchi at check out made it so easy. Thank you all for all your hard work and accommodating our family.