holiday inn express & suites Chicago-Deerfield/Lincolnshire

Decent price but no fun allowed

BởiRachel

tháng 7 14, 2025

Hotel was older but clean. Location was fine for our needs. Our issues were that the hotel was full of sports families and the teens were targeted for misbehavior. Quiet hours in the hallways and lobby is at 7pm?! This location would be great for adults on business but leave your families at home.
It didn’t give the option to address breakfast but the breakfast crew were fantastic! The gentleman kept up with the high volume of families and they all were friendly and never appeared overwhelmed. We even needed to leave early for sports and he had cold foods ready for us and tried to get hot out as quick as he could, so kind.

Thất vọng

ByMavis

tháng 7 14, 2025

I choose a hotel rather than camping because I like the bathroom amenities. When i can't even get enough wash clothes to shower for 3 people for 2 days, it does make me second guess my options.

Nơi tuyệt vời

ByKimmie09

tháng 7 13, 2025

I enjoyed the atmosphere, very employees l, the room was clean and nice amenities.Will use it again. The place was clean, no issues. Room service was great, great location and easy to find and easy to get to the airport.

Excellent Welcoming atmosphere!

ByCelia

tháng 7 10, 2025

We had a large group staying at the hotel. I would give Holiday Inn Express a 6 out of 5 if it were possible. We were blown away with how welcoming and accommodating the staff was. We were give access to the breakfast area for dinner, and a meeting, they extended breakfast and provided late checkout. They made our stay better than I would have thought possible.

Great place to stay and highly recommend

ByRiza

tháng 7 07, 2025

Great place to stay and highly recommend. The roomand the hotel location was great. But the price was abit expensive

Xấu

bằng cách

tháng 7 07, 2025

The front desk lady was rude,the whole room just smells so bad

Tồi tệ nhất ở lại bao giờ

ByMarathonPeople

tháng 6 27, 2025

We came up to stay at this hotel the night before the North Shore Half Marathon. We went up early to do some light shopping. We checked into the hotel between 5pm and 6pm. We brought in to the room some of our running gear and a little luggage. We then headed out for supper. We got back around 8pm. Ready to bring in the rest of our travel items and preparing for the next days run and a good nights sleep.

That is when everything went South. Neither one of our cards would unlock our room. I went to the desk and she reprogrammed the cards. She then asked if we had the cards near our phones. As the power from the phones can demagnetize the bar code. She also asked if we were close to anyone that had an electronic device as close proximity could also demagnetize the cards.

Starting to gt a bit irritated.

She also said that doors could also demagnetize the cards. They have two automatic doors entering and leaving the hotel. Based on this statement by her, every card passing through their doors would be demagnetized. Irritation growing.

She reprogrammed the cards and went back to try. Again neither one worked. My wife went down this time. Came back up and again cards do not work.

So I went down now for the 3rd time. I said they still do not work. The expression on her face was one of irritation. But mine was also of irritation. She programmed new cards and kept them and came up with me to the room. She is believing we are doing something to the cards. She tried the cards and guess what. They did not work for her. She then tried her master key card and it did not work either. She said
the lock must be dead and that she will give us a different room. Any guesses on our next question? How do we get our stuff out of the room? She was a shocked to know we had already put some of our travel items in the room that we can now not open. This is now around 8:20pm. So much for a relaxing evening before a marathon. She came back with keys to a new room and said the maintenance man is 15 minutes out. It is now 8:25.
So we went to the new room. At around 8:55 my wife went down to see what was happening. She had the desk person call the manager and my wife yelled at him. My wife messaged me that she was going to our old room and wait. I went down and yelled at the desk person to call the manager. A guy checking in told me to grow up. I told him off. A little after 9:00 I got a message from my wife that the maintenance guy was there and got the door open.
My wife came with a cart with our luggage on it. So we finally settled in for the night around 9:45. Then in the middle of the night the air conditioner stopped running. We knew this as it was getting hot in the room. I tried every setting on the unit. Nothing worked. Not even the fan. We opened the window, could only open it about 2 inches, to get some cool air in.

Needless to say, we will never stay there again. I am also considering NEVER staying at Holiday Inn again. Oh, no compensation for our trouble was ever offered.

Rất đẹp

BởiSandy

tháng 6 23, 2025

Nice hotel. Clean and comfortable with a good breakfast and helpful and kind staff. Not too far from Ravinia and the Chicago Botanic Garden.

Không có biệt hiệu

tháng 6 23, 2025

We are rewards members and when we requested water we were told in a rude manner that “no water” even tho you are a member, as this place does not honor that. It was the rudeness of one of the managers that this off. Our WIFI did not work. We could not understand her explanation on how to activate it due to her talking so fast and her thick accent. We left our room to go to the main desk to understand. Because of her rudeness, we left after a couple of days and checked into another hotel. We go back to Illinois offen but will not stay there . Rude management.

Stuck in the 90’s

ByLiza

tháng 6 23, 2025

At check in the front desk associate did not understand the Welcome Amenity for Diamond Elite Members and recommend I talk to management in the morning.
Went to our room twice and key cards would not work. Finally moved to a different room.
Cob webs in corners of room & dust bunnies on popcorn ceiling, blowing when the air turned on.
Filthy elevators, loose carpet.
Needs updating!

Quiet comfortable Oasis!

ByJoey

tháng 6 21, 2025

Nice clean quiet place to stay with a great pool and comfortable amenities!

Thank you to all the staff member who were friendly and helpful.

Không tệ

BởiGrammy

tháng 6 19, 2025

Overall this hotel was nice. I was very disappointed that there was a sign to put out for a “greener stay” for 500 points a day. We stayed a week but at checkout was told they don’t participate in that program. We tried hard to earn those points only to find out we won’t get them. For 7 days we should have gotten 3,500 points.
In addition, other Holiday Inn hotels I’ve stayed at will offer you points OR water. This one didn’t offer water and when I asked they said I can buy it for $2.60. Well being a diamond member, I would think water isn’t a big deal for good customer service.
The breakfast only goes till 9 on weekdays which I think is too early. At least stay open until 10.
On a good note, the bed was comfortable and the room was clean.