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InterContinental Century City Chengdu

Hotel Reviews for InterContinental Century City Chengdu
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.8

based on 2111 reviews
96%
Recommend This Property

Ratings Breakdown

2111reviews

  • 5 Stars
    1801
  • 4 Stars
    238
  • 3 Stars
    54
  • 2 Stars
    10
  • 1 Stars
    8

周到的服务和舒适宽敞的客房

By

13 May 2022

1. 服务很周到,上门核酸、主动帮忙提取行李等做的很到位
2. 客房很大,虽然感觉上了年份,但仍然很干净舒适。
3. 如果可以的话建议更新客房电视 并加入蓝牙音箱。

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Deserve to be the Flagship InterContinental

By

02 May 2022

I had an impeccable weekend getaway at this hotel. This InterContinental hotel is really a gem and the area manager Mr. Jin devoted all his passion to it. His great management with professionalism and enthusiasm makes it completely qualified for being one of the Flagship IC hotels in Mainland China. I was upgraded to the best executive suite with lounge access. The check-in and check-out were done right in my room. It feels private and privileged. The room was kept well and super clean. The welcome gifts were fantastic! The food & beverages were impressive. Speaking of Sammi, Mandy, Rocky, Mike, Sunny, Hann, Gus…and all staff I’ve met, I wanna give my big compliments on them. They are the treasure to the hotel. They catered to all my needs during my stay and are very good at handling guest’s inquiries and taking quick responses. I forget my ring in the room upon check out but the hotel contacted me immediately and handed it to me. I will definitely recommend to my friends and colleagues. It’s perfect for all walks of travelers for business or leisure trips.

(I) LOCATION & ACCESS
It’s located in the Convention Center Zone towards the south of the city. For some travelers who won’t attend the exhibition or conferences, it might not be so close to tourist attractions. But transport links make it very easy to get to. The metro station is right next it within a short walk and you can drive here with no hassle. The neighborhood is very quiet and promising, and the exhibition convention center is literally next door.

(II) MY STAY at InterContinental Century City Chengdu
Before my arrival, the area manager Mr. Jin contacted me with great hospitality. The Butler of this InterContinental Mandyreplied to my inquiries with details. Even before check-in, this InterContinental has already given me warm greetings.
The check-in process was very privileged and smooth. Right after my taxi parked in front of the lobby, the bellboy opened the door for me and the whole team stepped forward with great hospitality. They escorted me to the lift then Sunny and Hann helped me check in at my room. And the hotel manager (a pretty young lady) helped me check out at my room and she accompanied me to leave. Yes, the check in and check out were not done at the front desk, club lounge neither. It was done right in my room! How cool was that! I love the privacy and privilege. As a Diamond Ambassador, I was upgraded to the best available category, a spectacular Executive Suite on the top floor, with lounge access.

After entering the suite, I was immediately impressed by its design and great layout which makes me feel at home. The hotel was built well over ten years ago but it was kept well. The room was extremely clean. The housekeeping ladies did a marvelous job! It still doesn’t look old fashioned and it’s very spacious with double bathrooms, including tube and shower. On the table, a huge fruit plate (all seasonal fresh fruits), cakes and biscuits, ambassador gifts were there. The master bedroom is also very good with a real King bed and some other nice touches. It’s really amazing that my name was embroidered on the pillow. The bed was very comfortable and I slept tight all night.

The butler Mandy remembered all my preferences and escorted me for a tour in the hotel the next day during her lunch break. She was very talented and hospitable with great patience. I was lucky enough to visit the Presidential mansion at InterContinental Century City Chengdu.

I’ve got to mention the lounge. With the complimentary access, I could enjoy a good choice of hot dishes, cold cuts, sushi, desserts, soft and some alcoholic drinks. As for the breakfast, it was at a very high standard. Personally, it’s above InterContinental’s average quality. The food at its Chineses restaurant tastes very good. The Food&Beverage Duty Mgr. Rocky at the lobby café was very responsible and professional with sparking enthusiasm. He knows how to cater the guests’ needs and preferences. And he’s very easy to approach and talk. I can tell how much he loves his job. The F&B supervisor Mike and his team offered me a complimentary dinner buffet showing great hospitality.

This 2-night Staycation was amazing overall. I would love to say a big “Thank you” to Area GM Mr. Jin and all the staff that have served me and left me remarkable memories. Especially the Butler Mandy with the Lounge Team, Sammi, Sunny, Hann and the Concierge team, F&B Supervisor Mike and duty Mgr. Rocky with their team. They continuously gave me impeccable customer care. You guys(girls) deserve to be in the InterContinental Century City Chengdu Super Star category. I always believe that service comes from our heart and I have felt it through out my stay. Continue to shine everyone that came across your path. 


In a word, InterContinental Century City Chengdu has an excellent team who will cater to all your needs. I had an unforgettable perfect stay and I have every reason to believe it won’t disappoint other guests. Thank you very much!

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Fantastic experience

By

02 May 2022

Comfortable bed, nice food, great service... Fantastic experience in Intercontinental Chengdu!!!!!

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完美的入住体验

By

10 August 2021

除了房间内的配置及装修风格看上去年代感有的,其余不管是在办理入住以及餐饮都是非常棒的体验

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Comfortable stay in Chengdu

By

30 July 2021

This hotel located close to the express way and easy to get anywhere in or around Chengdu. The staff at the lounge are extremely knowledgeable and helpful. There are plenty of parking space but hopefullly improvement can be made to add the parking fee payment with the hotel stay. Overall a decent intercontinental.

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很好的体验

By

28 July 2021

platinumelite

环境不错 早餐也很好吃 服务还算可以 不能说完美 下次还会住

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Good

By

19 July 2021

Good service and location
Good local fAvor aside the hotel

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生意太好,管理一般

By

09 July 2021

定好的时间未能按时入住,换两间房间都有设施损坏。白天水上乐园dj非常吵,白天想睡个觉是不可能的。

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Excellent Staff Service

By

23 June 2021

platinumelite

来成都度假,选择了这家性价比比较高的洲际酒店。出发前与酒店管家小何进行了多次沟通,得到了非常专业的建议。

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Great room and service

By

24 May 2021

platinumelite

Good value, clean room and good location. Rooms need an upgrade, however they are big, cozy and clean

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Front desk

By

16 May 2021

Front desk staff could be more accommodating, especially in my case when it was my first (only) overnight stay with high potential to be returning often...

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Great service and nice staffs

By

29 December 2020

platinumelite

That was a great experience to stay. All the staffs are nice and professional. I would choose this hotel for my future trips.

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