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InterContinental Madrid

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Hotel Reviews for InterContinental Madrid
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.6

based on 794 reviews
93%
Recommend This Property

Ratings Breakdown

794reviews

  • 5 Stars
    576
  • 4 Stars
    154
  • 3 Stars
    41
  • 2 Stars
    11
  • 1 Stars
    12

Brilliant concierges and great breakfasts

By

21 February 2017

We stayed here in February 2017 with a group and extended our stay for a couple of extra days. We were given a nice upgrade to a Club Room due to our Gold Ambassador status but were disappointed to be told this did not include access to the Club Lounge, for which the hotel charged an additional 55 Euros a night. We thought this was a bit much for our six-night stay and while it would have been nice to be able to relax in the lounge, truth to tell, we managed pretty well. The staff were friendly and helpful and the Concierges were outstanding, from the warmth of their smiles to the breadth of their knowledge. Our chambermaid was a little absent-minded and we frequently found items were not routinely replaced in the bathroom sometimes we were missing bath towels, occasionally we ran out of the lovely L'Occitane toiletries. But when we phoned down to request them they were delivered promptly and with a smile. Breakfasts were excellent with a generous range of items and wonderful fruit. We dined in the hotel restaurant on one evening and whilst the service was attentive, we thought it expensive for the quality of the meal. The Spa was excellent - both massage and facial treatment amongst the best we have had. Location good with plenty of restaurants in the area. Would definitely stay here again.

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1週間の滞在

By

20 February 2017

platinumelite

室内は快適でした。肌触りの良いシーツと枕で熟睡出来ました。朝食もサーブを含めてエレガントで種類も豊富で楽しめました。唯一、残念なのは室内清掃でワイングラスが清掃されなかったのと室内スリッパの交換が一度も無かった事です。ロケーションも含めてマドリッドでは最高のホテルの一つだと思います。

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InterContinental Madrid

By

20 February 2017

club

A great hotel with good access to city centre. Staff were truly friendly, effective and efficient.
Room quality and hotel facilities good although air conditioning in room could be improved to make nights far more comfortable.

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Central very good location.

By

19 February 2017

club

Good quality central location for Business Traveller.
Attractive communal areas and Bar.
Good quality polite staff.

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Servicio excelente

By

19 February 2017

El mejor hotel de madrid
La calidad y profesionalidad de su servicio con un personal altamente experimentado los hace unicos
Gracias

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Madrid

By

18 February 2017

club

Fine stay. Next door neighbour a bit annoying.
Overall good experience and good location and service.
Breakfast could use a bit of Spanish touch
Will be back

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高雅浪漫的酒店

By

18 February 2017

酒店大堂高雅美丽,鲜插花非常美。服务热情周到。房间家具有古典味道,整洁舒适。
酒店大堂高雅美丽,鲜插花非常美。服务热情周到。房间家具有古典味道,整洁舒适。

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posizione eccellente

By

17 February 2017

club

ho soggiornato per lavoro all'Intercontinental di Madris
L'albergo, lusso tradizionale, è caldo e accogliente.
Ottimo il servizio offerto dalla lounge riservata ai clienti executive.
Si dorme benissimo

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Superb visit Intercontinental Madrid

By

16 February 2017

Fantastic hotel with top notch amenities and has the look and feel of one of the best Intercontinental properties in the world.

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Excellent service

By

15 February 2017

club

The staff goes above and beyond to deliver wonderful service.

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Excellent séjour

By

15 February 2017

Comme d'habitude, l'ensemble du personnel a rendu notre séjour excellent grâce à leur professionnalisme et leur prévenance. Superbe établissement très bien situé sur la Castellana proche de tous les centres d'intérêts de la ville.

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很满意的入住体验

By

14 February 2017

club check in的小哥很帅,态度很好很专业,酒店room service和叫车服务都很好,响应及时,房间也很舒适,休息的很好,mini bar东东很丰富,早餐也很安静。地段很好,靠近伯纳乌球场。期待下一入住。

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