FAQs

IHG® Business Rewards is a loyalty offering from IHG® One Rewards that rewards individuals that book on behalf of others. Members earn IHG® One Rewards points when placing their business accommodations, business meetings, and corporate events, as well as social bookings such as wedding services, with participating IHG® hotels.

With IHG® Business Rewards, you will enjoy the following benefits:

• Rewards for members who book accommodations, meeting rooms and events on behalf of others, with no minimum threshold on qualified spending 
• Earn 3 IHG® One Rewards points per equivalent $1 USD spent at participating hotels 
• Earn points towards IHG® One Rewards Elite status, for you to enjoy during your personal stays 
• Members only need to manage one account, with the same member number for IHG® Business Rewards and IHG® One Rewards 
• Enjoy exclusive benefits from IHG® One Rewards when staying with IHG® for personal travel 
• Book up to 9 hotel rooms with the Reservations office, online at www.ihg.com/meetings and book directly at the hotel for any other requirements – such as booking meeting rooms or wedding services. 
• Access to our global catalog to redeem points for Reward Nights, unique events and experiences, retail and restaurant vouchers, digital rewards, merchandise and entertainment, charitable donations on your behalf, and much more 
• Access to exclusive member-only offers and promotions 
• Free internet for members when you stay with IHG

You can change your PIN online by signing into your IHG® Business Rewards account and clicking on "Personal Information." 

Contact the IHG® One Rewards Customer Care team for assistance. 

Updating your email preferences ensures you receive important information about IHG® Business Rewards as well as exclusive members-only offers and promotions. 

You can see your account information when you login at https://www.ihg.com/rewardsclub/us/en/account/home.

Login to your account, select “My Account” and select “Personal Information.” 

When calling a participating hotel directly or making a reservation through our Reservations Office, give them your IHG® Business Rewards member number so your qualifying booking can be recorded.

IHG® Business Rewards members will start earning IHG® One Rewards points for eligible events that have occurred and are paid for at participating hotels.

There is no minimum spend to earn points with IHG® Business Rewards and members may earn up to 60,000 IHG® One Rewards points for each qualified event, at the hotel’s discretion and in accordance with the IHG® Business Rewards Terms and Conditions.

Qualifying Spend includes spend on guest rooms, meetings and events, conference rooms, food and beverage service linked to meetings and conferences, and all-inclusive meeting packages placed at IHG® Business Rewards participating hotels. Terms and Conditions apply.

Qualifying room rates are applied when you book through IHG® Worldwide Reservation Offices, IHG® websites, travel agents or directly at the hotel in accordance with IHG® Business Rewards Terms and Conditions. Points may also be awarded on locally negotiated rates if these rates are discounted less than 30%. At Asia Pacific hotels, qualifying room rates also include all locally negotiated rates.

Members can earn points for personal stays at IHG® hotels, in accordance with the IHG® One Rewards Terms and Conditions.

Members can purchase points via our website.

If you are logged in to your account, your total points will display next to “Balance:” in the top right corner of every page on IHG.com. For more details while logged in, click on the “IHG® One Rewards” expandable tab and select “My Account” and then “Account Status & Activity.” In addition to your total points you will see the number of points specific to your IHG® Business Rewards qualifying spend.

The participating hotel is responsible for posting IHG® One Rewards points to a member’s account after the eligible business meeting or special event is completed and paid. It may take up to 6 weeks for your points to post. Please check your account online or contact the hotel where you booked to check the status of your IHG® One Rewards points.

Yes, you can book multiple rooms on behalf of others for the same night and still receive IHG® One Rewards points in accordance with Terms and Conditions.

Yes, the person staying at an IHG® hotel will be able to earn IHG® One Rewards points, as long as they are enrolled in IHG® One Rewards and the rate booked is a qualifying rate for IHG® One Rewards. As the booker, you should record the IHG® One Rewards numbers of all stayers at the time of booking to ensure everyone gets their points allocated correctly. For more information on qualifying rates, please read the IHG® One Rewards Terms and Conditions.

Yes, through IHG® Business Rewards you will earn points for booking on behalf of others at the IHG® Business Rewards earn rate. You will earn points if you stay and the points you earn for your stay will be at the IHG® One Rewards earn rate.

You can earn IHG® Business Rewards points in two ways: You can either call the Reservations Office or use the online booking tool to book up to nine hotel rooms or you can call the hotel directly to book rooms, business meetings, wedding services, and other special events.

Yes, the total number of points for one qualified meeting may be split between two IHG® Business Rewards members. This information must be included in the meeting contract at the time of booking at your participating hotel. Your participating hotel where the meeting is held will need to allocate the points for you based on what was agreed as part of your meeting contract.

IHG® Business Rewards members may only earn points for qualified events at participating IHG® hotels. However, points may be redeemed for miles with IHG® One Rewards airline partners. And through IHG® One Rewards, members may earn miles for their personal stays if they select miles as their earning preference.

Contact the hotel directly or contact the Service Center via the Customer Care link on top of this page.

Yes. You will earn IHG® Rewards points which count towards IHG® One Rewards membership Elite status. However, Gold, Platinum and Diamond Elite bonus points (a higher earn rate), will only be earned for points associated with your personal stays, and not points associated with bookings through IHG® Business Rewards.

No, each IHG® Business Rewards account is individual. For more information please read our Terms and Conditions.

Yes, please share IHG® Business Rewards information with your colleagues.

For any special requests please contact the hotel directly.

There are a range of rewards offered such as Reward Nights, gift certificates, flights, or even instant music and entertainment downloads - see rewards.

The IHG® Business Rewards Event Management tool allows you to create new events and add multiple online reservation numbers to upcoming events at participating hotels only. You can also view a list of your upcoming events and view your estimated earnings.

Your IHG® Business Rewards events can be accessed via the 'My Account' page when you are logged in.

To create a new event, you'll need an event name of your choosing and at least one upcoming reservation number and the last name of the guest.

Yes. The tool creates an event based on each hotel location. To enter reservations taking place at different hotel locations, create a different event name for each hotel location.

The tool is designed to work with upcoming events only. For events which occurred in the past, for which you’ve not received your points either contact the hotel directly or the IHG® Business Rewards Reservations and Service Center for assistance.

IHG® Business Rewards only supports reservations containing one room. For further assistance, please contact the IHG® Business Rewards Reservations and Service Centre.

You can add up to 9 reservation numbers at a time but there is no limit to the number of reservation numbers you can add to an event.