I had another great stay at the Crowne Plaza. Great room, good furniture, wonderful staff.
One area of improvement is to hang the curtains better. Please place water in the fridge so that it cools[More] down.[Less]
Great overall service. Enjoyed the quality of the food at the hotel. Was asked to pay extra for late check out but was also given an alternative to keep my bags with the concierge. Coffee is really[More] great and freshly brewed all the time[Less]
Sleep and room comfort
- The centrally controlled air-cons can be an inconvenience. There is need for the customer to be able to regulate the temperature inside the room.
- Junior staff i.e. waiters/waitresses, front[More] office team, room cleaners, etc are very welcoming when you come across them BUT the senior management can easily be identified because of their attitude when you bump into the even in a lift. Being in the service industry, they need to show appreciation of their guests. Sometimes they don't even greet you !!!!!!!![Less]
The room was very clean and was impressed. Linen was clean and I enjoyed the sleep. The pillows are soft enough and I was able to watch television in a very relaxed position. I must say that this[More] stay was after long time due to few engagements in Harare. I am sure I will use this Hotel again in the near future for private visit.[Less]
holiday inns are quality hotels i have patronised for over two decades they must maintain their high standards to retain their market share[Less]
By Francoise 3
I mentioned that there is need for small refrigerator considering that it was hot. even with aircon one still needs water.[Less]