The hotel is very kids friendly, where we have kids bathroom amenities ready for us (and replenished every day), and that kids room is a magnet to my daughter. Every free time we have in the hotel is
mostly spent there. The staff in the kids room is very friendly with the children as well.
One thing that is not up to par is the Pesto Restaurant. We wanted to have our dinner in the hotel on Thursday night, and we wanted to go J's Restaurant for buffet dinner. But Thursday night the J's only served semi-buffet, and no ala-carte menu. The staff did not mention about any ala-carte menu for kids whether it's available, and the menu on the semi-buffet is not suitable for my baby girl, therefore we went to Pesto Restaurant. Few bad points about Pesto Restaurant:
1. The table that we were brought to seat on has very limited air circulation (fan speed is not fast, and they said can't change the speed). Since it is open air, thought it would be cooling with the sea breeze, unfortunately that evening it is very stuffy and hot, and we were all sweating and its quite uncomfortable. The staff did not offer to change our table.
2. Since it is open air, there are a lot of mosquito when it comes to night time. The staff there just crowding at the counter, and doesn't take the effort to put some mosquito repellant around the area, unlike the other open-air restaurant that I went to in Phuket.
3. The food took a long time to serve, and I heard another table complaining that he saw his starter being sit on the chef counter for easily 10mins before serving it to him (mind you there are only two tables occupied that night). Ours was the same as well, as the soup and main course serve at once (which the plates are so big, and the tables are small). How to eat all at once? Yes, the waitress did asked if we want to have the meals served at once, I said yes. My expectation is for our two main course to serve together (instead of one by one), and not the starters/soup to serve all at once together with the main course.
The hotel need to buck up on its restaurant services, as the hotel is far from town or nearby good food, so it is common if hotel guest would stay at the hotel for dining options.
Other than that, the hotel is perfect, for family travel, and also very romantic for honeymooners. [Less]