We arrived on 1/16 for a planned 6 night holiday consisting of 3 of us in 2 rooms.
The first room was ready fairly quickly, but we had to wait several hours for the second room to become
available... and it was hours later before we realized that the second room's air conditioning unit was not working. After several calls and visits from the maintenance staff, I was told it would be fixed while I was out for the evening. I returned to the room late, and the problem was not fixed. As it was so late and I was tired I slept anyway. When I woke and contacted the front desk, they offered to move me to a new room, which I accepted.
After that the stay was exceptional, but that one night was pretty awful. Lots of wasted time, and uncomfortable sleep in a overheated room. [Less]