This hotel is quite conveniently located at the quieter end of Patong Beach (as oppose to Holiday Inn Resort). It's clean, modern and convenient.
The Wifi was quicker than in most IHG properties
The suite upgrade was much appreciated and enjoyed, although one peculiarity arose. In order to have lights on in the second bathroom, the main light switch needed to be on, which meant the lights in the bedroom would be on. This is really inconvenient, if one needs to use the toilet in the middle of the night and tries not to wake up a partner.
The breakfast was quite limited; hot foods were scrambled eggs, pork sausages and two types of rice dishes. Otherwise you'd have the regular deal of toast, pastries, cereal and some fruit.
Unfortunately the staff didn't keep up with the restocking the breakfast buffet. The scrambled eggs and toast ran out 15min before the service ending, leaving people without breakfast. The coffee machine was switched off 10min before service ending, so that we couldn't have a coffee to go.
We also had a late checkout booked, which we couldn't use, as hammering and drilling next door made it unbearable to stay in the room after 11am.
The front desk staff was friendly but didn't offer any solutions. [Less]