Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property
Overall Experience
4.1
83%
Recommend This Property
Great mornings, horrible nights
ByFridaylax
23 September 2016
I wouldn't recommend staying here to anyone I know. My room was disgustingly dirty, the carpet and walls were stained, even the toilet paper had water stains. The guest across from me were fighting and screaming. The guess above me were running back and forth and it sounded like they were throwing things, the noise didn't stop until 10:00pm- who wants to have noise like that after a long work week! I talked to the night manager about the noise and he said he would send someone up to stop the noise, I'm not sure if he did but noise persisted. The thing that saved my experience here was the breakfast and the wait staff at the hotels restaurant, they were quick and friendly and the food was perfect.
Great Stay
ByCathy E L
22 September 2016
When I go to Concord California, I always stay at the Crowne Plaza. The rooms are clean and quiet, and close to shopping and restaurants. The price is Always right on.
Met my needs
ByLPM Bill
19 September 2016
Great front desk staff greeted me upon arrival. I've stayed at the property before and was familiar with layout. Was surprised how quite nighttime hours were being right next to the small airport, room faced the airport and didn't hear a thing until after 9AM the next day.
Property is a little dated, but still a great value for the area.
Business trip to Martinez
Bypochejp
13 September 2016
I stayed in this CP hotel for a business trip. The hotel, while clean, is an older property and in my opinion could use some upgrades. The bathrooms are tiny. So much so that one can not shut the door while using the toilet. The total length of the bathroom is the length of the bathtub. The carpet was a bit old and had a slight smell to it. Nothing overpowering but just a hint that at some point it may have been a smoking room in its past. All in all a fair stay. I was only there for four days but I'll likely stay at the IHG property in Benicia when I go back.
The butt of an ash tray
By#ServiceGuruBeeFunes
11 September 2016
The staff members whom I interacted with were unfriendly and extremely robotic! I got no host like personality.
Please, my room smelled like an ash tray :(
No, I do not smoke nor was i in a smoking room.
I went allergies went into full gear :(
clean,nice rooms,great service.
Bymarcos76
11 September 2016
Recommend this place to anyone .You love it! I was working at concord and looking for a hotel and saw the crown plaza and I tell you no regrets.
Best hotel for the price in the area
ByTravelalot24/7
08 September 2016
No charge for parking, very comfy bed, room was clean enough (hallways
Great Place to Stay
Bytheycallmedill
06 September 2016
My extended business stay was better by staying at the Crown Plaza. The staff were great, the breakfast really helped get me going (very cheap if prepay). The location is near highway go easy access to Bay Area. Good restaurants across the street as well. Highly recommended.
Excellet and courteous service
ByFrances61
02 September 2016
This is an older yet very well maintained property and we have used it several times and always been satisfied. The staff goes above and beyond..
Away from home for a week
ByMissPriss84
30 August 2016
The king size bed was extremely comfortable. I liked the bed linen and the extra pillows which made a chic statement. The staff were extremely helpful and friendly and made my stay enjoyable. The only issue which was no reflection of the staff, there were loud guests in the parking lot at 3:00 in the morning. The same guests ended up on my floor and then took a shower early in the morning, I could hear the water running for quite a while.
My Experience
ByG Gary
27 August 2016
Since this review page does not allow me what i have to say. I would still say that this hotel have cleaning issue. I end up checking out early and went to different place.
Decent hotel, but very rude restaurant host!
ByMegan65
26 August 2016
As a hotel, this Crowne Plaza was fairly decent. The room I was placed in was clean and conveniently located near the elevator. The breakfast here is good; it's better than most hotel breakfasts. On my first morning at the hotel, my family and I received wonderful service from a female waitress at the restaurant located inside the hotel. However, on our second morning, when we waited to be seated at the restaurant, we were met by the rudest manager/host named Victor. He arrogantly pointed us to our table and made no effort to welcome us. He did not even give us a menu. Although this service in itself was very rude and unprofessional, you could imagine how indignant my family and I felt after we saw how he warmly treated two parties of white people that came after us. For these two parties, he personally led them to their table and pulled out their chairs for them to sit. His racism was unbelievable. Not only was he rude to me and my family, but he was also extremely rude to his female coworkers. He yelled at a female waitress in front of everyone just for not immediately cleaning up a table she was responsible for. Overall, our experience at this hotel was ruined because of this rude, racist, and sexist man. It is too bad for this big chain of hotel to let this man manage the restaurant !