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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 834 reviews
91%
Recommend This Property

Ratings Breakdown

834reviews

  • 5 Stars
    506
  • 4 Stars
    215
  • 3 Stars
    60
  • 2 Stars
    30
  • 1 Stars
    23

Restful and helpful stay

By

24 April 2017

club

We were staying to visit friends. We are both disabled and the staff were all very helpful indeed and made sure we were well looked after.

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Great hotel, comfy, relaxed and professional

By

23 April 2017

club

Staying one night for business, everyone I spoke with was polite, professional and courteous. The rooms had all modern conveniences and were clean and tidy. I was able to get a great night sleep, and breakfast had plenary of choice, tasted great and was an ideal way to start a busy day. I would happily recommend this hotel to anyone.

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Great stay

By

23 April 2017

club

We enjoyed our stay from arrival to departure.friendly staff and great service.

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Customer service inconsistent

By

22 April 2017

platinumelite

Hotel is looking shabby with mess from local birdlife on approach path so suitcase wheels get covered.. not pleasant.
Some of the front desk staff very rude and obstructive, while others are pleasant and helpful. This needs to be fixed. Room ok but air con blows warm then cold air all night.
Breakfast good and staff pleasant and mostly attentive.
Missed wake up calls really irritating.
Requested room not available although assured it would be.
Basically the customer experience has deteriorated considerably over the last few months.

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Great Stay

By

18 April 2017

club

Excellent suite with a view of the river. I enjoyed use of gthe pool and sauna. The resturant is a little open and not really to my taste

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Comfort and convenience

By

13 April 2017

platinumelite

Pleasant hotel in convenient location. Useful hub when visiting or exploring the area

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Overall experience

By

11 April 2017

Apart from a problem with the air conditioning in one of our rooms, we had a very enjoyable stay. The staff are all helpful and pleasant. The atomosphere is tranquil and relaxing. I would happily recommend the hotel to anyone.

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Good room, great river view.

By

10 April 2017

club

Stayed 1 night and found it to be the perfect hotel for my needs.

Only improvement would be to the decor in the corridors (bit too dark) but the reception and room was great.

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Friendly hotel

By

09 April 2017

friendly staff on hand to assist, my rooms always clean

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Facilities requested not provided

By

07 April 2017

club

I booked this hotel for ease of visiting my Grandmother in Henley on Thames. I booked two rooms one for myself

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Stay at Crown Plaza, Reading

By

07 April 2017

It was rather quick stay. The hotel is OK, the location if less convenient if you need to go to TVP. It is clean and well managed. I recommend to choose it if you need IHG hotel in Reading. Will return and update next time.

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A pleasant Reading stay

By

05 April 2017

platinumelite

Stopped off hit one night to go to a friend's birthday. CP Reading met my expectations of a Crowne Plaza. Rooms were a bit smaller than I expected but it didn't detract drum the experience. Friendly staff, riverfront location, good breakfast.

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