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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 124 reviews
87%
Recommend This Property

Ratings Breakdown

124reviews

  • 5 Stars
    58
  • 4 Stars
    43
  • 3 Stars
    15
  • 2 Stars
    5
  • 1 Stars
    3

整体设施还是不便,需要改进

By

15 April 2016

club

1)房间内地毯有些脏旧,希望勤换洗
2)无线网络不好,希望改进
3)没有暖风设备,希望准备
4)酒店内中餐厅只有一间,选择性不高
5)电视设备老旧,可选频道少
6)娱乐节目有限

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舒适

By

14 April 2016

club

觉得很好,睡得很舒服,床很舒服,空间也很舒适,总体不错,不过如果洗漱用品再提升一下品牌价值会更好。对此出行我表示十分满意。

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早餐品质不错,房间就比较一般

By

05 April 2016

房间的布置和一般的酒店差不多,就两张大床,上次住的时候还配沙发,房间也显得比较老旧。早餐的品质还不错,作为一个皇冠假日酒店,没有行政酒廊还怎么称之位皇冠呢

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房间不错

By

05 April 2016

房间设施齐全,比较新。早餐的种类略微有点少,可以增加些品种。其他方面没来得及体验,希望下次有机会再体验

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环境一流

By

30 March 2016

酒店位置地处交通方便,到机场很近;周边环境很好,附近餐饮购物比较方便。酒店内庭环境优雅,有利于放松心情,酒店房间安静舒适,整体体验满意;如有可能,先朋友推荐次酒店。

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床铺舒适

By

29 March 2016

platinumelite

白金卡会员到店能给的价格依然和网上预定不一样。这家酒店论设施算是比较陈旧,另外餐饮的水平实在够不上皇冠假日的一般水准。一开始到店出示身份证预定,前台无法识别会员身份,也不能升级房间,改在手机端订房以后才可以,而且现场下载手机端,又让我去一边,当时会员专属通道并没有其他客人等待,我也没有影响他人办理入住,却还有嫌我碍事的意思。

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中餐厅自行经营。住客不能享受优惠。

By

08 March 2016

club

中餐厅自行经营。住客不能享受优惠。评价一般。建议进一步加强沟通,体现服务全面性。另外,停车场设计不合理,不方便接送客人。建议进行改造。

Posted byHotelStaff
11 March 2016
感谢您对我们酒店提出了宝贵意见。您的反馈意见对我们非常重要,我将向管理层反馈做出相应的解决措施。我们始终致力于为客人提供更好的入住体验。再次感谢您对酒店一直以来的支持,衷心期待您的再次光临。
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舒适自由

By

02 March 2016

club

工作人员热情,在住宿期间,虽然遇到过问题,但是给客服中心打完电话后,工作人员快速回复,并快速帮忙解决问题。
每天房间卫生打扫得也干净。让人看着舒服

Posted byHotelStaff
11 March 2016
非常感谢您对我们酒店的评论。我们很高兴得知您享受到愉快的住宿体验。这也是我们员工最大的骄傲,因此,您的反馈对我们而言很重要。我们期待着您的再次光临。
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房间温度不舒适,服务还可以。

By

24 February 2016

club

酒店整体设施较陈旧,房间温度调节不舒适,洗漱用品品质有待提高,服务态度不错,酒店整体情况有待提高,餐饮服务不够流畅。

Posted byHotelStaff
08 March 2016
感谢您选择入住我们湛江皇冠假日酒店,非常抱歉给您的这次出行带来不好的体验,由于酒店已经开业多年,以致于硬件没有达到您的期望,我们酒店将会在今年下半年开始进行改造装修,届时希望您能够再次光临酒店,给予我们您的反馈和感受。
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外面看上去比客房里好得多

By

18 February 2016

club

进大厅后整体印象不错,
但进客房后略微失望,硬件设备等略显陈旧,电视机不太好用,空调调热但是吹得是冷风,还需要联系前台进行调试比较麻烦。

Posted byHotelStaff
11 March 2016
感谢您对我们酒店提出了宝贵意见。您的反馈意见对我们非常重要,我将向管理层反馈做出相应的解决措施。我们始终致力于为客人提供更好的入住体验。再次感谢您对酒店一直以来的支持,衷心期待您的再次光临。
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Extremely caring staff

By

09 February 2016

club

We were on a pilgrimage of sorts and we were concerned about how to go about this visit. The caring staff came to our rescue. We hired the car from the Hotel. After doing so we had a visit from the management to help us plan the use of the hotel car. They even added the help of a bell boy to interpret for us on our journey to a nearby city. Our goals were achieved thanks to the helpful nature of the staff and management. Thank you.

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床铺舒适,冬天稍冷

By

05 February 2016

早餐很好,床铺舒适,前台,客房,餐厅服务人员态度都很好。房间暖气不足,温度上不去。门童差,不肯帮忙拿行李,问大堂吧在哪里也不知道。

Posted byHotelStaff
08 February 2016
感谢您的留言。非常抱歉您在入住期间没能让您感受到卓越完美的服务。对于您所指出的问题,我们将积极调查,并了解情况,如有不当之处,将对相关员工进行批评教育。再次感谢您对我们服务的监督与批评。衷心期待您的再次光临。
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