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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 767 reviews
91%
Recommend This Property

Ratings Breakdown

767reviews

  • 5 Stars
    499
  • 4 Stars
    177
  • 3 Stars
    40
  • 2 Stars
    35
  • 1 Stars
    16

Stay was ok

By

July 20, 2017

platinumelite

This stay was not good the first two days.
It was obvious that the young lady at the front desk
who checked us in did not like her job, or she did not like helping IHG members who where using points to
stay at her hotel. No help moving items to another room when air conditioning did not work. (She did give us two breakfast passes for inconvenience.) She said there were not upgrades in rooms at that hotel. The bathroom shower had mold on it and the floor next to tub, the handles on sink knobs were all broken apart, and upon arriving in second room candy was found on the floor where the floor had not been vacuumed. (Very helpful young man downstairs in the morning when we reported food on floor gave us some points that were added to our account.) However, things still need to be corrected for next guest arriving at this hotel.

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Great stay

By

July 18, 2017

The staff was super friendly and always had a smile. The room was very clean and looked great. Even snuck down to the bar while we were here. Bartender was very nice and knowledgeable about alternatives since they did not have one of the alcohol choices we were looking for. Enjoyed the stay and will definitely be back the next time we're in Michigan

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Recommended

By

July 17, 2017

Only complaint is the pillows and beds. I stay in hotels a lot. Many have switched to the foam mattresses. I couldn't get a room with a single King sized bed. Food Good. Staff Great. Clean. Good restaurant and bar but a bit pricey.

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Great Service

By

July 16, 2017

Staff here were courteous, friendly and extremely helpful. Meshawn went the extra mile for me and I am sure the rest of the staff would do the same given the opportunity. Awesome bunch

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Comfortable bed. Clean room

By

July 15, 2017

club

Nice hotel. Plan to visit again in September. Hoping for same experience. Hope they have shuttle access to DTE available again!

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Friendly and Accommodating Staff

By

July 13, 2017

Highly Recommend this Hotel
Our Visit was for Youth Baseball , there was another team staying there, as well as 3 Different Weddings Parties on the Sat Night Very Busy but the Staff were very much in Control of all the Dynamics they encountered during our stay.
The Gentlemen on the third floor was very helpful with any need we had during our stay . Extra Towels , sheets etc.
Breakfast Buffet was Excellent with an Opportunity to Supplement your Order off of the Menu
Amanda T at the Front desk was Above and Beyond with her Friendly , Courteous Customer Service she provided with a Request of ours .
Great Stay, Great Location for our Needs

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Weekend away

By

July 12, 2017

club

The staff at the front desk was Great, very easy to work with

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Great stay

By

July 12, 2017

club

We had zero problems, and were very pleased with everything during our stay. The hotel restaurant O'Malleys was excellent -- way better than we expected.

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Had a great stay at the crown plaza

By

July 11, 2017

club

Nice place had a great stay would stay here again great view comfy beds verry clean overall a nice place to relax your mind

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Ms

By

July 11, 2017

club

This luxury hotel is wonderful! The staff was very knowledgeable and helpful. The room was nice and clean. The bed was so comfortable. My stay was very peaceful and relaxing. I would recommend this hotel to all my family and friends. They will not be disappointed.

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Crowne Plaza Hotel Review

By

July 10, 2017

club

Hotel was generally good. Breakfast was great and staff/concierge were very amiable and polite.

Room itself could do with some renovations and have more space as it felt a bit cramped.

Overall was decent and will probably stay there again.

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FAnuc Trip 25 June

By

July 07, 2017

club

Great Place to stay. I was comfortable and was pleased with the room and breakfast. Excellent people in the morning serving breakfast.

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