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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 493 reviews
93%
Recommend This Property

Ratings Breakdown

493reviews

  • 5 Stars
    310
  • 4 Stars
    134
  • 3 Stars
    29
  • 2 Stars
    17
  • 1 Stars
    3

My worst ever Crowne Plaza Experience

By

August 15, 2018

The first impression at check-in desk was disappointing. I had to literally prod the check-in staff to make her understand privileges that Spire members can enjoy- after much discussion she agreed to give me a complimentary breakfast which I appreciate.
Room provided was quite small- I have a slim and athletic body but still I was bumping into the side walls and furnitures. I don't know why they didn't provide me a bigger / better room as I bet being a Saturday / Sunday the hotel had plenty of available rooms, plus I checked in almost past midnight.
Next morning- I requested one of the front desk staff for a late check-out who again was very stiff and artificial in trying to pretend that nothing is available! Again after reminding him about my Spire status he unwillingly agreed for a 2pm check-out only!!
Overall I found the staff to be absolutely stiff, non-co operative and completely artificial.
I think the only good part was the breakfast- food was good in taste and in variety.
My suggestion- let the staff show a caring attitude and SMILE, please. I found only 2 persons smiling during my entire stay- the gentlemen at the concierge desk and the lady who did my check-out.

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