Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience
4.5
93%
Recommend This Property
My worst ever Crowne Plaza Experience
ByShan2904
August 15, 2018
The first impression at check-in desk was disappointing. I had to literally prod the check-in staff to make her understand privileges that Spire members can enjoy- after much discussion she agreed to give me a complimentary breakfast which I appreciate.
Room provided was quite small- I have a slim and athletic body but still I was bumping into the side walls and furnitures. I don't know why they didn't provide me a bigger / better room as I bet being a Saturday / Sunday the hotel had plenty of available rooms, plus I checked in almost past midnight.
Next morning- I requested one of the front desk staff for a late check-out who again was very stiff and artificial in trying to pretend that nothing is available! Again after reminding him about my Spire status he unwillingly agreed for a 2pm check-out only!!
Overall I found the staff to be absolutely stiff, non-co operative and completely artificial.
I think the only good part was the breakfast- food was good in taste and in variety.
My suggestion- let the staff show a caring attitude and SMILE, please. I found only 2 persons smiling during my entire stay- the gentlemen at the concierge desk and the lady who did my check-out.