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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.7

based on 366 reviews
94%
Recommend This Property

Ratings Breakdown

366reviews

  • 5 Stars
    273
  • 4 Stars
    78
  • 3 Stars
    13
  • 2 Stars
    2
  • 1 Stars

酒店不错,黄山很好的酒店

By

April 27, 2017

platinumelite

酒店不错,在河边,入住和退房手续很快,停车位很多,房间比较温馨,干净。皇冠假日系列的酒店的洗漱用品希望能提高一些

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房屋隔音有待改善

By

April 25, 2017

club

房屋隔音有待改善。住酒店最不喜欢的是能在客房里听见走廊上的交谈声,感觉是种侵犯。另外,还有卫生间的隔音。感觉私密性差了点。

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Not valued as Platinum member!

By

April 18, 2017

I am very disappointed and do not feel valued as Platinum member of this rewards club. When I arrived we only received 1 welcome drink voucher when we asked the reception because we thought they forgot but they said this vouche is only for member... i stayed at Intercontinental and crowne plaza around the world none of them makes my husband feel less welcome than this. Also, when the house keeping came in to prepare the room for the night they only prepared 1 side of the bed with 1 pair of slippers and water. Again, it makes my husband feel less welcomed. We never recieved this kind of treatments at IHG hotel like this before! Very disappointed!

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设施完好,服务热情

By

April 17, 2017

club

黄山脚下的五星级宾馆,设施完善,服务周到热情。房间够大,干净而且床也非常舒适。对于一家人休闲出行,值得选择入住的酒店。

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Best Service mind

By

April 16, 2017

club

Good impression of all staff service
Good stay and accommodate and price

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会员服务贴心

By

April 13, 2017

club

酒店服务做的不错。因为是会员,收到手写欢迎信,值班经理关怀短信等。早餐时收到会员小礼品,退房直接在早餐厅就完成了。

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酒店总体水准高,入住体验很满意

By

April 10, 2017

酒店维护很好,房间内床品和设备新,公共区域干净整洁,早餐选择品种很多。服务人员非常热心,耐心。应该是黄山市酒店最佳选择之一。

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软硬件都无可挑剔

By

April 09, 2017

公共区域装修风格非常大气,石材与木料看得出下了本钱;
房间内家具五金等用料良好,超过同档次酒店平均水平;
服务主动,主动询问入住偏好并尽量满足,主动推荐体验酒店设施;
对客房清洁等需求响应迅速。

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黄山市区首选

By

April 09, 2017

酒店地理位置方便,临湖而建,风景很好,是黄山市区为数不多的国际五星连锁酒店之一。

本人要为宾客经理汪小姐大力点赞!提前问候,客房升级,提供行政礼遇,棒棒哒!

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房间很新,床大舒服,风景一般

By

April 08, 2017

platinumelite

在黄山市中心,不在旅游景区,价格偏贵,酒店楼层不高,在江边,但是风景一般,房间分级太多,导致精英会员升级失去意义,都是一样的。

前台人员不够热情,相比杭州洲际、南京洲际,差太远。

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品质优越的酒店

By

April 07, 2017

估计是黄山最好的酒店之一了吧,大堂非常大,房间也很舒适。
两天因为赶爬山和赶高铁,都没怎么用早餐,服务员非常贴心的给准备了早餐盒,帮我装了面包酸奶,让我路上吃,很温暖。
Spire Elite该有的升级都给了。

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服务一流

By

April 06, 2017

club

满意,服务周到,环境适宜,早餐可口,泳池干净清爽,厕所干净无异味,但房间隔音效果差,晚上睡觉会听到隔壁房间的电视声音,希望改进

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