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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 487 reviews
92%
Recommend This Property

Ratings Breakdown

487reviews

  • 5 Stars
    327
  • 4 Stars
    113
  • 3 Stars
    21
  • 2 Stars
    16
  • 1 Stars
    10

Poor customer service marred trip experience

By

January 16, 2018

platinumelite

The poor customer service attitude (even as an IHG Platinum Elite member) at the front desk during check in and following inquiries throughout stay made my guest and I feel upset and ruined any good feeling we had for Crowne Plaza Lima due to the newly renovated rooms which are clean and comfortable. The bright spot of our stay was Gino the concierge who was the only warm and friendly person who went above and beyond to help us - the rest of the staff need to learn customer service from him! For the money you pay, I'd GO SOMEWHERE ELSE to actually feel like a valued guest rather than being continually talked down to, embarrassed and frowned at by the front desk staff when we had questions for them. The weirdest thing was they couldn't even print out a final checkout invoice to confirm the final bill - I had to trust them on their word after they had been so awful towards us. The irony!

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