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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 1237 reviews
81%
Recommend This Property

Ratings Breakdown

1237reviews

  • 5 Stars
    620
  • 4 Stars
    405
  • 3 Stars
    139
  • 2 Stars
    45
  • 1 Stars
    28

床铺舒适,服务一流

By

October 17, 2017

club

对床铺十分满意,睡着很舒适,就是隔音效果略差,容易被吵醒。酒店地理位置十分便捷,周边也有不少饭店供选择,但是没有找到小超市。服务人员态度佳,也特意准备了巧克力棒,可能是IHG会员福利吧

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性价比不错

By

October 17, 2017

platinumelite

酒店较老,插座不方便,房间内异味较大,其他服务优秀,员工热情周到,地理位置非常优越,毗邻天一广场,吃饭、娱乐、购物非常方便

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招待服务好,员工很有礼貌

By

October 17, 2017

platinumelite

谢谢酒店给我这么好的体验,一定会再来,谢谢,谢谢酒店给我这么好的体验,一定会再来,谢谢谢谢酒店给我这么好的体验,一定会再来,谢谢谢谢酒店给我这么好的体验,一定会再来,谢谢

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装潢不好,给人陈旧的感觉

By

October 16, 2017

platinumelite

如标题。整体性价比不高,虽然服务还不错,但房间整体实在不能让人感觉到舒适。老旧的设计、昏暗的灯光,不咋地

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位置很好,性价比高

By

October 12, 2017

platinumelite

酒店就在市中心商圈,位置很好,价格相对其他同类型酒店比较实惠,但是酒店有点旧了,客房里面的地毯看着脏脏的不舒服,家具保养的还算可以,酒廊不怎么样,没啥东西

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无功无过

By

October 11, 2017

platinumelite

酒店整体服务不错,可能由于国庆期间,感觉酒店除前台以外的员工,都不是特别热情,也没有主动告知我一些可提供服务,询问两次也未告知我泳池位置,所以整理感觉无功无过

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性比价高,不错的住宿体验

By

October 10, 2017

酒店的地理环境真的很方便,从宁波火车站过来就三个公交站,酒店去地铁站大概走10分钟,坐地铁去到机场大概半个小时,天一阁,天一广场,月湖公园,老外滩等景点都在酒店附近,超级方便。
设施方面,酒店分南楼和北楼,我们这次住南楼,酒店虽然有点老,但里面的设施都能体现到酒店的用心,门灯是声控的,床头柜有网线端口和电插口,工作台有备订书机、文具等办公用品。有开夜床,见我们带了小孩,送了巧克力棒。厕所浴缸和淋浴是分开的,很明亮干净。唯一觉得需要改善的是电梯没开空调,有点闷。
IHG 会员服务方面,会员送欢迎水果和欢迎饮品,欢迎饮品在大堂吧领取,可以领汽水、咖啡或者红酒,红酒还配了小吃,感觉不错。
餐饮方面,在北楼1楼吃自助早餐,早餐品种丰富,味道不错,水果新鲜,能满足老人和小孩的用餐需求。因为我们小孩子醒得早,7点多就下楼吃早饭了,所以不用等位就可以用餐了。
整体来说我觉得酒店挺不错的,性价比超高。

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从预订开始就十分舒适的体验

By

October 09, 2017

club

预定的时候由于我有些问题所以求助了优管家优管家十分耐心的为我解答预订时的疑问 并且耐心的帮助我预定房间且做了备注
办理入住时前台服务很快 流程清晰 并且仔细与我核对信息 依据我的首选项安排了离电梯较近的房间 进房后客房部十分迅速的为我加了一个折叠床
住店客人享有自助晚餐的优惠 虽然用餐人数非常多 但是服务人员态度还是很好 没有不耐烦 菜品补添的速度也很快 种类比较丰富 味道也都不错
房间用品布置什么都很好 只是有几盏灯不是很好 卫生间水池好像有些些漏水 总体还是很不错
退房时服务流程也很快 核对的较仔细 礼宾部寄存行李时小哥哥态度很好
最特别的体验就是认识了Chef Gill 能够成为朋友也是意外之喜 他烤的牛仔骨非常棒 我和我的朋友都很喜欢
总体来说从预订一直到退房全程都对酒店工作服务态度和环境处于一种愉悦的心情 下次有机会还会来入住

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床铺舒适,服务一流

By

October 09, 2017

club

床铺舒适,服务一流,酒店位置很好,靠近市中心天一广场,靠近步行街,交通非常方便。服务团队很不错。餐饮挺好的。预计下次还是要住这边。

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环境好,交通便捷

By

October 09, 2017

club

酒店服务好,酒店服务人员主动、热情
预订方便,入住\退房便捷,房间环境、卫生好
交通便捷,离景点、交通枢纽都不远,整体性价比高

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不错的酒店

By

October 09, 2017

platinumelite

一切无可挑剔,尤其是前台服务人员的友善和帮助,都非常值得称赞,一早因为买月饼的事寻求帮助,前台人员给予了非常及时的回应,多名员工关注,非常热情

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酒店舒适,性价比高

By

October 09, 2017

club

这次我们在宁波凯州假日酒店住了2晚,预定了豪华房。房间面积比较大,卫生间很宽敞淋雨和浴缸都有,坐便器隐蔽性也好,儿子看到浴缸就很开心。沐浴用品的品质都还不错,香气宜人。酒店很贴心给儿童准备了小拖鞋和小牙刷,这让我们很意外哦。床品材质很亲肤,孩子说睡在里面很舒服呢。早餐品种丰富,可以满足不同客人的需求的。总体来说性价比还是很高的。

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