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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.5

based on 927 reviews
88%
Recommend This Property

Ratings Breakdown

927reviews

  • 5 Stars
    592
  • 4 Stars
    224
  • 3 Stars
    75
  • 2 Stars
    17
  • 1 Stars
    19

非常糟糕的入住体验

By

August 27, 2019

很少会有皇冠品牌预定后会主动来电的,这是这家酒店非常不错的一点。但是多次入住体验都是在前台感觉非常差,很不专业,问题超多。而且这次因为投诉见到戴眼镜的前台的男经理,终于明白为何这个部门员工不行了。作为国内价格最低的皇冠品牌,请保持好的水准。不能因为价格低而忽视服务,因为,你代表的是洲际品牌形象。反而,西餐厅真的不错,在入住客群相对低端的情况下开辟了专门的会员用餐如,同时,保持良好的服务,值得点赞。

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软件和硬件都很差

By

August 17, 2019

软件和硬件都很差,不推荐。员工服务意识不到位。硬件设施维护差。

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大堂服務人員很熱心

By

July 05, 2019

請多關注跟善待至悅會員,了解會員們的住房需求,房務人員也請多加強訓練

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物超所值,服务周到

By

June 19, 2019

和家人一起度假兼给小朋友过生日,入住之前就给酒店致电希望房间可以做升级,并在生日当天做生日布置。
入住办理很快,比较方便,而且房间升了两级,房间在22层,是我比较喜欢的高楼层,视野开阔,房间面积也够大。
入住期间要了晾衣架,小朋友的浴袍和拖鞋,很快就送到房间了。
小朋友生日当天2位工作人员布置了一个多小时,把房间装点的很漂亮,大大的赞!因为当天去大东海旅游了,晚上才回来,所以错过了酒店的电话。晚上8点多再次打过来,并送了一个大蛋糕。还是蛮感动的。
再说一下酒店设施,3楼露天泳池是亮点,遗憾的是只有一天去体验了一下,后面几天玩的太累,就没有再去。晚上去游游泳,看看夜景,是不错的体验。3楼的儿童乐园也是不错,比较大,可以玩的也不少。中间只在中餐厅吃了一次午餐,用的团购券,比较合适,而且吃的饱饱的,比较好的是服务人员全程微笑服务,比较暖。
表扬一下做客房卫生的小姐姐,温柔且友好。
家人和我本人对这次入住都表示非常满意,会向好友推荐。

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服务一流 性价比高

By

May 23, 2019

很不错的一次体验 …………………………………………………………

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房間整潔,員工服務態度有禮

By

May 11, 2019

酒店的設施不錯,有泳池及健身室,泳池清潔,可以放心游泳,房間都算大,這個價錢是值得的,可以推薦給各位朋友。

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房間寬敞

By

May 11, 2019

club

房間寬敞,位置不錯接近大東海旅遊區,要是房間內舖的是地毯會更好

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隔音不好,清洁度需要提升。

By

April 29, 2019

优点:
1.地点很好,周边环境优美;
2.前台服务及时,态度有好;
3.大堂比较舒服,通风良好;

缺点:
1.房间隔音一般,隔壁房间与走道的说话声音可以明显听清楚;
2.房间像公寓,没有地毯;
3.洗手间卫生没有搞干净,花洒漏水;

再有,行政酒廊为什么不可以带软饮回房间品尝?

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Perfect stay

By

February 27, 2019

club

This hotel is value for money. There are many expensive hotels in Sanya but this one was affordable yet really has 5 star service. Our stay here was great.

What made the stay extra nice was that Sandy (guest relations manager) arranged a 16:00 late check out for us without cost. This was much appreciated!

Thanks for a great stay and see you again.

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Great experience!

By

January 21, 2019

Very nice hotel. Clean. Nice staff. Overall a great experience.

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The best hotel in Sanya

By

January 19, 2019

club

Great location, clean room, good breakfast and nice (friendly) price. This is the best hotel I ever stay in Sanya (for that price). Just make sure you bring any payment receipt or invoice, I have the unpleasant experience with the front desk that do not accept my reservation for breakfast with the rooms.The problem finally solve, but it is waste some time and tired to arguing with them.

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无与伦比的会员享受

By

January 17, 2019

platinumelite

入住过服务最好的一家皇冠,十分享受的一段旅程,十分满意

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