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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.4

based on 1109 reviews
86%
Recommend This Property

Ratings Breakdown

1109reviews

  • 5 Stars
    657
  • 4 Stars
    303
  • 3 Stars
    80
  • 2 Stars
    31
  • 1 Stars
    38

Bad experience at check out

By

September 08, 2020

platinumelite

The hotel services in general is good, but he check out was so bad that I was late and not able to leave on time.
I need to check out 6:30am in the morning, therefore I have told the reception the night before, they have kindly arranged packed breakfast and hotel bill for me and told me no need to worry.
However at check out next day 6:15am the gentlemen on duty was so bad that the hotel credit card bill was not ready, the reason given to me was that the room inspection must be completed before he can give me the credit card bill,
I asked about he packed breakfast and he told me there is no breakfast for me in the Reception and told me to go the breakfast room and get it myself, after ran to the breakfast room, the staff in the breakfast room said the packed breakfast already put in the Reception.
After ran back to the Reception, without checking at all, the reception staff told me again no packed breakfast.
To cut the story short, the packed breakfast was later found only 5 steps from him and the credit card bill was only given to me at about 6:45am, and so I was late for my next appointment.

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good stay

By

June 09, 2020

we have a pleasant stay in this property, good room quality, excellent pool service, nice staff, meet our request very quick, the food in the lounge is very good.

One thing I want to put forward is the elevator from underground parking lot to hotel lobby, no elevator? We have to carry our case and climb like 3 floors, hope the property can reopen the elevator.

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休闲度假酒店

By

May 13, 2020

platinumelite

周围环境酒店设施不错,交通便利。只是疫情期间无法打开空调,所以晚上只能开着窗户睡觉。

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员工服务极差

By

February 06, 2020

platinumelite

其他都好,就是员工不行。Check in是一个较年轻员工接待的,等了很久,语音生硬甚至强硬,也没有进行会员识别。Check out是在会员通道,一个较资深员工接待,结果也是一样。在退押金和提供账单时也不主动提供或询问信封,直接一叠钱砸过来…… 无法理解

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Excellent Hotel

By

February 01, 2020

platinumelite

Rooms are very nice, breakfast buffet was excellent with a vast offering of delicious food, dinner buffet was excellent, and the hotel staff accommodating. Also close to subway station, shopping malls, and numerous restaurants. Excellent choice and will stay again on next visit to Shanghai.

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初次入住,体验非常好

By

January 29, 2020

门口的礼宾很不错,服务到位。房间很舒适,大小正好。早餐还不错,面食丰富。总体来讲非常满意。

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Too hot to sleep

By

December 23, 2019

Strangely enough in the winter they do not offer any cooling air conditioning and my room was sat at 27c. They have also stopped serving breakfast in the 12th floor lounge (another spire elite perk removed) Other than that it was all good

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立地

By

December 22, 2019

platinumelite

上海虹橋空港にも近く周りにもお店(飲食店)が多いので非常に便利です。建物も新しいので非常にきれいです。備え付けのエアコンを切り替えることができない事(部屋によるかもしれませんが)が残念でした。

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Alles Gut

By

December 04, 2019

platinumelite

Preis / Leistung ok
Lage zu weit vom Flughafen PVG

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整潔舒適

By

November 30, 2019

房間整潔舒適、浴室空間寬敞、床鋪軟硬適中、室內燈光配置良好光度足夠,整體夠水準。

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Good hotel option for this area

By

November 25, 2019

Good hotel option for this area. Friendly helpful staff. Good elite benefits, lounge access for Spire. Decent room upgrade. Lounge is quite nice.

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Friendly services

By

November 24, 2019

Good location, convenient and attentive staff. I will come back again.

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