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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.7

based on 411 reviews
93%
Recommend This Property

Ratings Breakdown

411reviews

  • 5 Stars
    318
  • 4 Stars
    65
  • 3 Stars
    16
  • 2 Stars
    7
  • 1 Stars
    5

很新的飯店,服務好

By

November 28, 2019

platinumelite

除了飯店附近比較沒有走路可以到的逛街處以外,飯店本身軟硬體性價比是很高的

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JN

By

November 23, 2019

club

Très bon rapport qualité prix. Hôtel agréable et bon service. Seul point négatif est assurez vous de la maintenance des prises électriques dans les chambres.

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Great Exprience!

By

November 19, 2019

Credit to the staffs, well mannered and really helpful in getting cabbies for me to airport. It was difficult to get DIDI for 7 seater because i have 5 pieces of luggage, the concierge was very dedicated to get one for me in the end.
Staffs in check-in desk and breakfast lounge were amazing too. Despite the hotel location is slightly further from the city center, it is still very presentable and great experience. I will definitely return to the hotel should i travel to Shanghai again.

Thanks!

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Room was extremely hot with no air conditioning

By

November 17, 2019

platinumelite

The hotel and check in experience was wonderful, but that’s where all the positivity ended. It was 50deg Fahrenheit outside, but 80 degrees in the room. It was disgustingly hot. When it was brought up to the hotels attention they sent an “engineer” to fix it. Took him more than 30 minutes to show up to the room just to ask me if I wanted a fan. Since I cannot sleep when it’s hot, I agreed to be given a fan. Lo and behold, I waited up all night long for a fan that never showed up. Worst hotel experience of my life.

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Fantastic Hotel

By

November 09, 2019

club

Very helpful and friendly staff. The hotel is lovely and the rooms are very accommodating. Food is excellent with a wide selection.

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Clean

By

November 08, 2019

club

Clean and tidy, front desk is very nice and helpful

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Excellent Staff Poor AC and Elevator

By

November 05, 2019

I stayed there for four nights. Excellent customer service. However, the central AC wasn't effectively cooling down the room. It was hot and humid during the night, which affected my sleep. The elevator was also slow.

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Ingrid G.

By

October 28, 2019

top ausgestattetes Zimmer, Sauberkeit wird groß geschrieben, freundliches Personal, gute Auswahl am Frühstücksbuffet - ich komme bald wieder!

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ゆっくりくつろげる。

By

October 28, 2019

platinumelite

部屋も共有スペースも広くてゆったり、掃除もよくできていてここちよい。
ホテルの外には近くにレストランが少ないのが難点。

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心遣いに感激しました。

By

October 22, 2019

清掃員の方から心温まる置き手紙と折り紙を頂きました。仕事で疲れた体が癒やされました。さりげないやりとりですが、ホテルのサービス、教育が行き届いていると感じた瞬間でした。

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Quiet haven to relax after work

By

October 21, 2019

The Crown Plaza, Pujiong is a new hotel in very good condition, luxury rooms, excellent breakfast and restaurants with a very friendly forthcoming and supportive staff. I have been there several times on business trips and enjoy it every time.

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Warm humid room

By

October 21, 2019

Hotel in general is not bad but hotel air-conditioning system was not working and rooms was too warm and humid comparing outside of 22 degrees centigrade. considering shanghai humidity it was not possible to stay at room during day.

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