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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.5

based on 621 reviews
86%
Recommend This Property

Ratings Breakdown

621reviews

  • 5 Stars
    393
  • 4 Stars
    159
  • 3 Stars
    42
  • 2 Stars
    10
  • 1 Stars
    17

Rooms are very Hot, No working Air Conditioning

By

March 29, 2017

Complaints:
1. The room is very hot because they completely shut down the air conditioning even when it is hot outside. Rooms sometimes get up to 29C/85F. If you complain they just say sorry the it is not cooling season yet.

2. Internet rarely works and is super slow. Myself and many of the other other engineers working with us could not connect their work computers to their VPN because it was SO SLOW.

3. Stayed 39 nights and room key didn't work 10 times, so basically 25% of the time I went to my room I had to go back down stairs from the 7th floor and wait in line again for a new key!

4. I got overcharged on the laundry, they changed the rules on the laundry from when I checked in. Manager would not listen to me when I explained what I was told at check in. Checkout took 40 minutes while they tried to figure out my laundry charges. I had to leave and later they sent me a bill that was not correct. I informed them by email that the bill was not correct, and they charged my card anyway and didn't even bother responding to my email. Just charged my card and that was it.

5. There is nothing around this hotel, very few places to eat. The food in the lobby is pretty good but way too expensive.

6. People are smoking in the elevators and in the hallways. You tell the staff and they laugh and say they are not supposed to, but they do nothing to stop it. People with Asthma need to be careful.

7. Very bad experience. Hard to get a good night sleep when the room is 29C/85F.

8. Stayed for 39 nights and only received about one night worth of points. Still waiting for an explanation on that.

9. The reviews on this website are censored. I've tried to submit my review 3 times and it is always rejected for "irrelevant or inappropriate content." I've emailed for clarification but nothing. Lets see if they let this review go through. It is just the facts and nothing more.

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Excellent stay

By

March 28, 2017

Everything was good but I have not received points in IHG member. Please proceed for the points for my stay.

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Guter Service und ruhige lage

By

March 27, 2017

club

Mein Zimmer lag zum Innenhof gerichtet, was mir zwar den Ausblick den Zimmer vorne haben verwehrte aber ich dadurch selbst bei geöffnetem Fenster stets Ruhe hatte.
Im Hotel und direkter Umgebung gibt es für jeden Geschmack etwas zu essen.

Sei Es chinesisch etwa 5min entfernt, zwei Pubs direkt um die ecke ca 2min, ein japanisches Restaurant im Haus. Oder die hotelküche/Büfe. Abwechslung und für jeden Geschmack etwas ist garantiert.

Zum Innenhof befinden sich ausserdem noch 2 kleinere Supermärkte in denen man den meisten bedarf decken kann.

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床铺舒适,服务一流

By

March 27, 2017

床铺舒适,服务一流床铺舒适,服务一流床铺舒适,服务一流床铺舒适,服务一流床铺舒适,服务一流床铺舒适,服务一流床铺舒适,服务一流

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床铺的软硬度

By

March 27, 2017

我个人比较关注床铺的软硬度,太软了,一晚下来,腰疼的厉害。 如果在入住之前,对50岁以上人员多问一句:对床铺的要求。会使宾客更感觉亲切和关心。

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管理混乱的感觉

By

March 27, 2017

地下停车场看门的老头很凶的说没卡不让进,然后跑到前台,前台都不知道怎么进去,不知道要卡这个事,最后还是门口门童给带进去的,就更别提地下停车场的脏乱差了,工地一样。
酒店大厅里乱哄哄的一堆人。然后早餐的时候一堆人,没见过哪家这么多人的…
总体不推荐

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卫生整洁,服务一流

By

March 27, 2017

club

很好很喜欢,下次再来
工作人员很有礼貌,态度很好
晚上环境安静,没有任何打扰
睡眠状态好,有利于工作
网速快,使用方便

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Tianjin

By

March 26, 2017

club

Hotel is not 5 star. Good value for money, but not up to the standard of a business hotel

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Great hospitality and ambiance

By

March 26, 2017

platinumelite

Stayed in Crowne Plaza for more than a month and throughout my stay experience a great hospitality right from everyone in the the hotel team. Sometimes longer stays tends to boredom but during my stay I didn't feel it a bit always enjoyed every bit of my stay.

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行政酒廊环境舒适,服务一流

By

March 25, 2017

由于我们团队每晚都要总结白天的工作情况,所以每晚都在行政酒廊一起用餐,总结讨论. 酒廊环境很好,酒类种类丰富,部分外籍同事特别喜欢供应的CARLSBERG啤酒:)
最后一天我们还使用了酒廊的会议室,安静方便,工作人员服务特别好.本次入住非常满意

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非常棒的酒店

By

March 24, 2017

platinumelite

早餐非常丰盛,服务态度非常好,房间非常棒,商务入住的最佳选择,下次还会入住。
比以前有更多的改进,特别是早餐方面。但是希望早餐的服务能做的更好,不要只关注外籍客人,而忽略国人。

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整体环境好,服务热线

By

March 24, 2017

club

如果床再大些就更好啦,酒店好像是1.8米的床,建议换2米的,其他一切都好,服务热线,关键好,氛围不错!

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