Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property
Overall Experience
4.7
96%
Recommend This Property
Très bon séjour
Bybma3008
November 04, 2020
J’ai séjourné au Crown Plaza dans le cadre de la quarantaine obligatoire de 14 jours à l’entrée au Laos.
Compte tenu du contexte l’offre proposée (chambre en pension complète) convenait parfaitement.
Je remercie l’équipe de l’hôtel pour la qualité du service et pour avoir rendu mon séjour plus facile.
great service, some details lacking
BylUCKY
November 03, 2020
the staff and the COVID19 precautions were excellent.
The hotel is aging a little with frayed bath towels, leaking taps and faulty waterproofing in the shower.
While we were there the TV stopped working but the staff worked quickly to set up a Netflix box so we could access TV entertainment.
bathroom and lighting
ByJokle
October 29, 2020
lights in bathroom can't off and smal leaks in toilet
Great service and food
ByRoy Liu
October 28, 2020
Friendly staff, good service and delicious food.
Nothing to complaint in quarantine
広くて眺めのよい部屋。食事は飽きます。
Byビエンチャン在住者
October 15, 2020
入国後14日間隔離のために宿泊。快適でしたが、食事がどうしても飽きてしまいます。もう少しふつうの飽きの来ない食事が欲しかったです。
Great Service and Quiet Place
BySlash
October 14, 2020
Enjoyed the clean and quiet room.
Privacy was perfect
Food was delicious.
The staffs were also accommodating and polite.
房间气味难闻
Bywellhope
October 03, 2020
由于早餐送到房间内食用，窗户无法打开通风透气，导致房间气味难闻，应当想办法改进
Great service, fantastic facilities and outstanding food
ByQuEee2
September 20, 2020
Another stay at the Crowne Plaza and it did not disappoint.
Great service from the staff.
The gym, pool, spa and sauna are now open - under covid-19 restricted conditions.
The facilities were fantastic, the food was outstanding!
I highly recommend a stay at Crowne Plaza when you visit Vientiane.
Great hotel with fantastic team.
ByCanberra
September 18, 2020
An hospitable team makes the difference. Beautiful hotel with excellent food and friendly people. Thanks for looking after me.
疫情防护较好，酒店设施新，服务贴心
ByYGQS
September 09, 2020
我是万豪钛金卡会员及希尔顿钻石卡会员，本次入住是第一次入住IHG旗下酒店，在疫情期间入住酒店，酒店的各方面防护都做的不错，前台的服务人员很贴心的送了无接触小礼物，并给升级了商务房，唯一的缺憾是本次入住无法享受自助早餐，是一个遗憾，希望下次入住可以体验，我认为本酒店是万象最佳酒店，以后也会多入住IHG旗下的酒店
Not very convenient for late night check in.
ByHM123
September 03, 2020
Should inform when booking about the modifications due to Covid. I had to stay here due to an emergency with my current lodging. I checked in at around 8:45pm and was informed that all dining services have ended and I would not be able to have dinner. Which is the last thing you want to hear as a traveller. What is worse than checking in late after a day of travel to know that you won't be eating anything for dinner. I ended up having to take transport out into the city to eat and by the end of the day I was exhausted. Also, the staff did not inform that breakfast was in the room so had to walk around a bit. The value is poor because I paid 15 USD for a breakfast that ultimately was 99,000 Kip and took 30 minutes to serve. Also to add I think the food quality was bad, although portion size of Pho was large for breakfast the taste was seriously mediocre considering the price and many cheaper noodle options to choose from.
Relaxing weekend
ByWobbley
September 02, 2020
In spite of challenging times for hotels and travellers, our weekend stay at Vientiane Crowne Plaza was relaxing and thoroughly enjoyed by my family.
The level of service was as good as normal, if not even better.
Our beds were very comfortable, and we all slept soundly.
Room service was excellent, very pleasing given that restaurant service was limited due to Covid restrictions being in place.
We will be back.