Le Grand hotel Intercontinental Bordeaux is located in the heart of Bordeaux and connected to the public transportations (mainly trams which take us to every attraction places easily). We booked a
junior suite with opera view for 15 nights. After we got into the room we realized that our room not only faces to opera house but also the tram rails, surprisingly the room is quite quiet. There is almost no disturbing sound from the outside.Overall, service is good. Check-in was smooth. Greeted by the GM and RDM. Thank you Nicolas, Room division & Spa Manager whom gave us useful tips for activities etc. Housekeeping: for the first 4-5 days we needed to explain several times how we prefer our room to be made up. But we could see that they try to make things as good as they can. As we realised there are two departments taking care of the room we figured there must be some communication issues between them. But they figured it out, and since then all is as we expected it to be. Even the chief housekeeping came to check if all is good. Breakfast team: is doing a great job. As are the cooks at the egg station. Nicolas , Catherine and Anastasia are outstanding especially Nicolas & Catherine are exceeding our expectation by organizing us every day some proper chairs (most of them are to low and your not sitting comfortable).
Dinners at "Le Bordeaux" are ok. Only the cold draught through the windows is disturbing, making the window tables a little bit too cold. The Concierge Team is helpful, we would like to thank especially Philip for the good advices that fit us perfectly. They also organized us a rental-car for some day trips when we needed it. Spa "Guerlain" experience was great, we love it, Victoria is our favourite staff there. "Night Beach" is a cool roof-top wine bar with beautiful sunsets. Thank you Constance to give us the hint to be there around 6 o'clock to enjoy sunset as well as recommending us some good wine. One thing they could improve, change the menu from white font on black paper to something readable especially for when the lighting on the table is not white but colourful."l'Orangerie" bar was good. We prefered to enjoy our time there during weekdays in order to avoid the crowd at the weekend, but someday we went down around 23:30 hrs expecting to enjoy a glass of whisky but found the bar closed. (opening times Sun-Tue till midnight, the other days till 1am) Sometimes the staff could be more attentive. Seven employees, still we had to pour the wine by ourselves. We chose "Le Pressoir D'Agent" to celebrate our 10 years wedding anniversary. We pre-selected the menu beforehand and discussed our special wishes with Huge. The start of the service was a little odd as we got some pre-starters and the starter before being able to order the wine (was not pre ordered) for the meal. Afterwards everything went well and we enjoyed our evening. Thanks to Huge, Amaurice and Victor. Room service: the delivery time was good. Only the menu choice is a bit boring as it is almost the same as in the restaurant "le Bordeaux". If you had dinner more than two times there, the room service menu becomes a bit difficult to choose from for your lazy days if you would like to enjoy some in room menu. The management team is interested in getting is some feedback. We took the given opportunity to inform them about our experience. Mathieu was showing real interest our findings and explained what all has already been planned for the next year. Over all we had a great time at the grand hotel and can recommend it to anyone. [Less]