The Intercontintental Hotel Phoenicia in Beirut, Lebanon is wonderful. I recently had to be in Beirut on 2 different occasions and booked the IC Phoenicia for both visits. As a RA I was given a great
upgrade to a suite. My suite was great, towels are amazing and the bed linens are wonderful. The shampoo, conditioner, body lotion, and soap are better than almost any other hotel I have ever stayed. They use L'Occitane products!
Traveling alone on my most recents trips to Beirut, I always feel safe at the Phoenicia. I have stayed at the Phoenicia over so many years, and I always feel at home. The staff at the Phoenicia are such professionals, but yet are also very warm and friendly.
It is a pleasure to see Mariam waiting to welcome me home. Mariam handles everything in the Club Lounge with such ease and professionalism, no matter what happens! She is always happy and when I am by myself she always finds a little time to spend with me. I hope that the management of this hotel recognizes what a great asset Mariam is to the Phoenicia. Being professional, organized and friendly at the same time is not easy and Mariam does it with such ease. Bianca and Hanine also made my stay enjoyable.
The staff in the Club Lounge greet me by my name and offer me something to drink or eat as soon as I walk in. Thank you to Mohamed, Karim, Imad and Hussein in the Club Lounge for taking care of me. I was a little under the weather on my second trip and I especially enjoyed the soups that were served in the Club Lounge as well as the ginger tea that Mohamed made for me.
Roy, is the Club Manger, and he always makes sure everything is ok with my stay. The staff is so nice! I mean everyone that works at this hotel is so friendly. Trust me, it is not like that at many IC Hotels!
I always enjoy eating in the main lobby area, the food is wonderful and the wine selection is nice. I really enjoy the wines from Lebanon and my waiter actually brought me several different wines in order for me to decide which to drink. Due to weather, I did not get to enjoy the beautiful pool area.
On this return visit to Beirut and the Phoenicia, I had the privilege of meeting the general manager of the hotel Mr. M. He was in the club lounge and Mariam introduced us and he took time out of his very busy schedule to sit and visit. That does not happen often, in fact very rarely ever happens.
I will return to Beirut in the future and to the Phoenicia. [Less]