Upon Check-In, due to a human error by the receptionist, my credit card was charged for the stay, for two separate rooms, instead of opening a voucher for incidentals. Although she immediately
processed a credit to my credit card, when she tried to open a voucher for incidentals during our stay, Visa declined the transaction. Thus we were forced to rely on the credit card of my guest for the voucher and to pay for the say, upon checking out, the following day. Now, 5 days later, my credit card is still showing a Pending Transaction for $xxx.xx which was generated when I made the reservation. Because we paid for the stay with my guest's credit card, and the hotel did not process a charge to my credit card, I am told by all parties that I must wait 14 days for the reserved amount to disappear and the funds be reinstated to my credit line at Visa. This is not fair.
While I understand the advantages of the automated customer service options available to club members, I urge the addition of a quick link to connect to a HUMAN customer service representative so people with special problems, like mine, do not have to waste valuable time listening to useless marketing messages, when we are trying to resolve a problem. None of the options offered by the automated system address my particular issue. [Less]