On arrival i had a 15 minute wait in a queue for check in, and then the room key failed but the supervisor resolved the problem, she did offer to change my room, but as I had been upgraded to a suite
as a Spire Elite Member I was glad to have waited, the suite was fantastic, the bathroom and Spa bath was amazing. The Club lounge was nice to relax with a drink and snack. I was given vouchers for breakfast which was a nice start to the day.
So after my initial issue i could not fault my stay in any way. Its not having an issue but the way it is dealt with that counts. A five star stay. [Less]