The new Holiday Inn Express, City Centre is a wonderful addition to the hotel scene in Macau. The stay was just as expected, and from check in to check out was great.
Cecily Z was our staff member
who assisted with checkin. She welcomed us genuinely to the hotel, and was excited to have us. The check in was easy, with a quick verification of my passport and health code, we were given our keys and welcome drink. One thing I really liked, that I haven't seen at other hotels, is that all of the writing pens were individually sanitized between each guest at the check in counter.
A small touch like the sanitized pens indicated to me that the stay would be completely safe, with cleanliness and guest health at the top of the properties concern.
The rooms were comfortable, and just as expected for a Holiday Inn Express. No bells and whistles, but you get what you pay for. A clean, basic, comfortable room... with just the things you need. The room provides complimentary water, tea and coffee. The bathroom was spotless and very clean. The soaps, shampoos and conditioner were also top quality.
Breakfast is included at the hotel. The staff at the restaurant were all kind, efficient, and speedy. The coffee was great. The meal itself was okay. Nothing spectacular, but I also wasn't expecting much.
Jane, who I believe was the manager does a great job taking care of her guests. Her staff all worked well together, and ensured all guests were equally assisted.
Finally, the location is great. Honestly, no need to take any public transit on Macau side as everything is walking distance. The free hotel shuttles offered from nearby casinos also offer direct and free ways to get to the Cotai Strip.
I would highly recommend this property to anyone needing a easy hotel in Macau. It's not a resort, but is close by to any of the restaurants, bars, or casinos you may need.
Thanks HIE Macau City Centre! I can't wait to return. [Less]