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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4,1

based on 730 reviews
82%
Recommend This Property

Ratings Breakdown

730reviews

  • 5 Stars
    354
  • 4 Stars
    201
  • 3 Stars
    79
  • 2 Stars
    60
  • 1 Stars
    36

Still Fantastic in Old Town

By

Июнь 20, 2017

This is still our hotel of choice when staying in Old Town.

The team cannot be beat. Dixie and Alex have a great team and set the example. Marylyn is also great and Nelson is just fantastic.

We enjoy that the remember us and that they always want to be sure they give us reason to choose their hotel. They earn our loyalty with every stay. Thank you for this.

The renovations are well underway and we are curious to see what the new lobby and common areas will look like.

This is a great location where a 15 minute walk brings you to King Street with any food you want, remember Gadspbys and Ilporto, and the best breakfast in town is at The Royal Restaurant. Be sure to tour the historic areas.

You will not find a more friendly and engaging team.

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Noisy hotel

By

Июнь 20, 2017

Stayed two nights for business- staff was friendly and accommodating, however, food quality was poor and hotel was extremely noisy.

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Great hotel

By

Июнь 20, 2017

club

Just a solid place to go. It was quiet, clean, comfortable, bar food was good and the room was spacious. The view overlooking the river was nice as well. Would definitely stay again

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Long hallways

By

Июнь 20, 2017

The suite is very spacious, which I loved, although the furniture is outdated. The TV's are up to date though. If your tired and not up to walking, this may not be the hotel for you. The hallways are extremely long. Also, the suite only has a microwave and mini fridge, I thought at least it would have a kitchenette area. Overall I give my stay A 4/5.

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Poor check in exporter y

By

Июнь 20, 2017

platinumelite

Check in recognised my platinum membership but no welcome drink or points offered

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Great Hotel and Location

By

Июнь 19, 2017

club

The rooms are clean and nicely remodeled. The shuttle service to restaurants is wonderful, but location still close enough to walk. Staff friendly. Just overall, nicely done!

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Slow and poor service at breakfast

By

Июнь 18, 2017

The breakfast included package doesn't include beverages during breakfast, coffee and juice are extra. Both mornings of my teams stay had at least one or more people's orders wrong or completely forgotten.

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Nice place, friendly staff.

By

Июнь 17, 2017

club

Nice comfortable hotel for a quick business trip. Great location, friendly accommodating staff, looked like it had a lot of amenities I would use if I came on a regular basis.

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Hotel needs a refresh

By

Июнь 17, 2017

club

Great location but all areas​ need a refresh including the amenities. We only had a few cocktails at the bar, because the restaurant didn't​ look appealing plus there were plenty of options in the area. All the staff interactions were pleasant.

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Overall Great Stay

By

Июнь 14, 2017

club

Hotel was very clean. My stay was good had a couple of issues but we had 15 rooms in our party so 1 out of 15 aint bad. Everytime I called the front desk someone was there. Even night security was nice.

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Pillow too large

By

Июнь 12, 2017

Pillows were so big it hurt my neck. The bathroom is outdated with bad tiles in the shower. The bathroom door is rusted and old. Hinges are rusted. Shower rod needs repair at the mounts. Bathtub has a patch and needs replacement. commercial toilet does not work properly.

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Great service

By

Июнь 11, 2017

platinumelite

Very friendly staff very helpful and nice would definitely recommend staying also very close to airport and great shuttle service to the airport

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