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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 609 reviews
87%
Recommend This Property

Ratings Breakdown

609reviews

  • 5 Stars
    348
  • 4 Stars
    140
  • 3 Stars
    62
  • 2 Stars
    41
  • 1 Stars
    18

carpet

By

22 July 2017

club

I didn't like the carpet in the hallway. The location was nice though. Near shopping, movies and Great America. The staff was friendly though.

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Lackluster experience

By

22 July 2017

platinumelite

I typically stay at Holiday Inn Expresses, and love them. However with the trip to the amusement park, we decided to stay at this hotel because they offered a park shuttle. The accommodations were nice enough and the front desk staff was pleasant. However housekeeping woke us up ridiculously early. The pool made my sisters eyes burn. And the shuttle van did not have working ax so it was miserably hot and the driver didn't wear his seat belt so the alarm went off the entire time.

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Poor room service, poor rooms, overpriced

By

20 July 2017

club

Poor room service, poor room quality , overpriced!

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Improvements

By

15 July 2017

club

Better coffee in rooms and restaurants is needed. Easier access to coffee, in lobby instead of restaurant. There was no access to coffee after restaurant was closed. There were hairs on the bathroom floor. We were upgraded to the bridal suite which was impressive but disappointed because of bathroom floor hairs. Friendly helpful staff.

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Nice Hotel

By

13 July 2017

club

Everything was nice and comfortable. Everyone was nice. The pool was warm.

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Airport Transportation

By

12 July 2017

club

I would like to see airport transportation to and from the hotel, would be great.

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Comfortable bed

By

12 July 2017

club

This hotel is a great place to stay in regards to its distance to Gurnee Mills Mall, Six Flags, and the restaurants in the surrounding areas. Everything is less than 10 minutes away.

There was a reunion going on at the same time we were staying at the hotel and so our nights were full of people talking loudly in the hallway or kids running down the hall. It would've been nice to be placed in a room that was located in a less populated hallway.

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The bar is a joke

By

11 July 2017

club

Bartender was drunk, and made extremely inappropriate comments. The manger wasn't too worried. Such a disappointing experience.

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Close to Six Flags

By

10 July 2017

club

We choose this hotel as it is close to Six Flags and has a free shuttle. The staff were all very friendly and the rooms were very clean. We will stay again when we return to the area on future visits.

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Great experience

By

08 July 2017

club

Staff were very friendly and helpful. Clean room. Great location. Stayed here the last two years when visiting and will again when back in town

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Love the pool n how close to mall

By

07 July 2017

club

It was a nice hotel great pool love that it's close to Six Flags Gurnee Mills all the restaurants clean friendly staff the only negative part is the rooms don't have refrigerators or microwaves other than that awesome place to stay would definitely still go back.

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Great Stay

By

07 July 2017

club

We had a great stay. Everyone was accommodating and helpful. My kids had a blast in the pool!

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