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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.2

based on 492 reviews
89%
Recommend This Property

Ratings Breakdown

492reviews

  • 5 Stars
    251
  • 4 Stars
    162
  • 3 Stars
    44
  • 2 Stars
    17
  • 1 Stars
    18

Lovely hotel

By

October 18, 2017

club

Normally stay in the Winchester holiday inn when visiting Winchester but decided to stay at Basingstoke. Was very impressed with the room, little extras made a difference. Would definetly stay here again. Thank you had a lovely stay

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Spoiled by the Muzak at breakfast

By

October 11, 2017

club

Reception on arrival was well handled by Shannon, who found my wife and me a ground floor room, which I had omitted to book originally. Shannon also ordered a taxi for us to go into town later, and informed us there was a large group in the hotel.
Next morning I went to check for breakfast, and as the group chatter was making an horrendous noise in the dining room, we decided to wait, only to be accosted by awful caterwauling "music" over the loudspeakers, which marred the atmosphere. Staff response was they have to cater for all tastes. In that case, switch off, as from experience, nobody listens, or at the very least, neutral easy listening.

Brilliant idea to decline housekeeping AND receive points for that! Well done.

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Good nights Rest

By

October 11, 2017

club

The Hotel was Quiet, clean and well maintained and provided all that one required for good nights rest and relaxation. The breakfast offered an excellent choice and was freshly cooked.

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Weekend Stay

By

October 11, 2017

club

Everything was very nice - would recommend to all.

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comfortable bed

By

October 10, 2017

club

say no more.
Average hotel that is relatively expensive.

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Awesome

By

October 08, 2017

Always a pleasure , would like to thank Jackie and Jackie from the house keeping department

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Not as good as normal.

By

October 01, 2017

The service was not on form the day I stayed. I waited too long to check In with only 1 person on reception and she was a trainee. I was NOT greated as a Spire Member which is not that important but they did not offer my free drink on arrival.

Starters and main courses served together.

Room was fine if a little cramped.

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Good customer service from standout employee

By

October 01, 2017

club

Had a good experience at this hotel. New receptionist needs more training. (Customer service) She needs to ask the supervisor or manager for assistance if she is unsure rather than guessing. It's all a part of the learning curve though! Good batenders (27th sept @ 9pm)unfortunately didn't get their names (Asian male, white female) nice customer service, same man greeted us for breakfast still great customer service.

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Amazing place to stay

By

September 29, 2017

club

Fantastic place to stay,superb staff all so friendly and welcoming
Food was of a very high standard
Executive room was perfect

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Got the important things right

By

September 29, 2017

club

For me there are 4 important things for a business night away. Clean room, good shower, comfy bed and good wifi or 4g signal. This hotel ticked all the boxes and had helpful staff and an excellent breakfast. 5* from me

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Convenient location and comfortable room

By

September 29, 2017

club

Plenty of storage in the room. Staff friendly and helpful. Plenty of parking. Food was of a good standard.

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Outstanding staff

By

September 28, 2017

Stayed here for a friends birthday celebration. We ate from the bar menu and the food was lovely. The room was clean and comfortable with everything we needed. Breakfast was a buffet type the food was hot and plenty of choice. What really impressed us was how helpful and friendly the staff were. We had a great time and would definitely use this hotel again.

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