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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 697 reviews
84%
Recommend This Property

Ratings Breakdown

697reviews

  • 5 Stars
    390
  • 4 Stars
    159
  • 3 Stars
    73
  • 2 Stars
    40
  • 1 Stars
    35

Great service with a Smile

By

April 22, 2017

John Paul was exemplary! We were picked up at the airport promptly and his staff were very responsive to our needs.

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beds and pillows very uncomfortable

By

April 16, 2017

club

This hotel was 1/2 price because I used my IHA reward points. If I paid full-price for this hotel I would have been very disappointed. The hotel is dated, including the bar area. The room is also dated and the beds, bedding and pillows have not been updated to the more modern versions that I have experienced at other Holiday Inns and Holiday Inn Express.

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Comfortable Bed and Great Service

By

April 16, 2017

club

The Hotel staff are Great, they are very Customer Orientated and Customer Focused.
The staff in the Restaurant are very Customer Orientated and Customer Focused.
There is a very friendly atmosphere at the hotel. Any guest feels good every day upon awakening
at this hotel. The restaurant staff's treatment is like being a member of their family, they aim to Please!

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Excellent Meeting Services

By

April 11, 2017

club

Good location, easy access. Comfortable meeting rooms and guest room.

Staff made things work seamlessly.

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Weekend!

By

April 11, 2017

The personnel werent over and above expectations to make sure we had everything we needed for our conference. They were friendly and helpful. I wouldn't hesitate to stay here again.

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Good location and good value

By

April 11, 2017

club

Good value, location, cleanliness and the staff are professional and friendly.

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Dirty and Poor Breakfast

By

April 09, 2017

club

Furniture in hallways and Restaurant were both disgustingly dirty. The food was OK quality but had always run out and there was a long wait for plates even shortly after opening the restaurant for breakfast. The door in the room going to the bathroom was rotten and all shattered. I wish I took pictures now that I know I can share them.

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Clean room and great price

By

April 07, 2017

club

Staff was very nice, rooms were clean, food and drinks were good. Will plan on staying here again when in the area

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Spring break getaway

By

April 07, 2017

club

Great value and close to downtown Cleveland and the zoo. The room was updated with extra plugs/USB ports to charge our phones in the bedside lamps, and the in room coffee maker was a keurig.

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Smith

By

April 04, 2017

club

Lousy lounge would not change channel of tv so we could watch basketball tournament

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Comfortable Bed and Great Bathroom

By

April 03, 2017

platinumelite

Bed was great and the bathroom was dope. Can't wait to go back!

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Great bed and breakfast

By

April 02, 2017

club

Convenient and comfortable but noisy heater in room.

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