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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 383 reviews
86%
Recommend This Property

Ratings Breakdown

383reviews

  • 5 Stars
    242
  • 4 Stars
    71
  • 3 Stars
    28
  • 2 Stars
    26
  • 1 Stars
    16

Not one of the best

By

18 octubre 2017

I stayed at the Montgomery Airport location recently while traveling for a funeral. I had reserved ahead and when I checked in the clerk shoved a paper across the counter at me with several spaces highlighted apparently for my initials and/or signature. She didn’t converse with me about the form or offer any explanation. Since this was my 4th night this week at an IHG property I was able to figure it out on my own and completed and returned it to her. I had arranged to pay with ‘Points and Cash’ taking advantage of the Accelerate program to earn extra points. The clerk stated rather loudly “you’ll have to put up a card for incidentals”. Since I had already handed her my drivers license and IHG Credit Card I felt her rudely stated comment was unnecessary. I took my things to the room then went for dinner. When I returned to the room I was very surprised (unpleasantly) to discover the bathroom did not have a tub but only a shower. I’d looked forward to a hot bath all day as I drove but was too tired to think of changing rooms at that point and had to get an early start in the morning. I wasn’t happy when the water was not hot but was lukewarm at best. When I checked out about 5:30 am I mentioned to the clerk on duty (not the same as at check-in) that the room didn’t have a tub and she told me VERY FEW IHG properties have tubs. I told her that was my fourth night this week at an IHG property and the others all did, and that I have traveled extensively for business and personal and had never encountered a room without a tub in the IHG chain or any others I’ve stayed with. She said when she vacations she never has a tub, however I wasn’t interested in her experiences and I didn’t pursue where she had traveled. I also mentioned that the water in the shower and sink was not really very hot and she didn’t acknowledge that concern. Since I didn’t have a copy of my bill slipped under the door during the night I asked for a printed copy. She said ‘you don’t get no bill, you don’t owe nothing. I explained that I realized the charge had been made to my credit card however I would still like a copy of my bill/folio. She said we don’t do that, ‘they’ don’t send us nothing but the points. I really didn’t understand what she was trying to convey and asked again and we clearly were not communicating and I had to get on the road so I just left it at that before I got upset. I didn’t get the impression that this particular location values their customers as most IHG properties do. I always look for Holiday Inn or Holiday Inn Express first but this time it was a big mistake for me. If I find myself in Montgomery I will look elsewhere.

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床鋪舒適, 房間空間大, 清潔乾淨

By

15 octubre 2017

club

整體來說不錯, 可惜房間空調聲音有點大, 啟動約五分鐘又會停掉, 一直開開關關聲音吵雜, 床鋪舒適, 隔音略差, 早餐普通

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My stay

By

12 octubre 2017

club

Great hotel. Prefect for travelers. Me, my wife and my son truly enjoyed our visit.

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Not your typical Holiday Inn

By

12 octubre 2017

platinumelite

I have been a reward club member for over 30 years. I have stayed in many Holiday Inns. This is not your tipical Holiday Inn. Carpet grimy, menu selection very limited and the food was dry, tough and tasteless. Will continue to stay at Holiday Inns but not this one again.

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Front desk person was awful.

By

11 octubre 2017

club

And rude...she was so rude we left and but came back because we could not find anything else close by. She was still rude.

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GREAT SERVICE

By

11 octubre 2017

club

The hotel was very nice. comfortable beds. Loved the bathroom!! Love he shower and not having a tub. the service for breakfast for GREAT!! The host and cook were EXCELLENT. they were very friendly..
The only down side was the size of the room. There was enough space.

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Rooms were very clean and bedding was outstanding

By

10 octubre 2017

club

The whole staff was excellent and felt at home with Great overall stay.

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Very clean and reasonably priced

By

03 octubre 2017

club

This was one of the cleanest hotels I've stayed in. Very nice facility with a very reasonable rate. I will stay here again when in the area.

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Absolutely awesome

By

02 octubre 2017

club

Me and my spouse had traveled 14 hours and was really wanting to rest and we found this place and they really exceeded out expectations. The front desk offered us a warm welcome when we entered and found us a room (without reservation) quickly. Everything couldn't have been more perfect.

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good night's sleep

By

30 septiembre 2017

club

Good place to sleep while traveling through Montgomery. Conveniently located off I65. The breakfast buffet was OK, but not well maintained.

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Great stay for business trips.

By

25 septiembre 2017

This hotel is a great place to stay whether on business or on a vacation.

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Great hotel and very comfortable bed

By

24 septiembre 2017

Pleasantly surprised at the quality and comfort of this hotel, The staff are very pleasant and attending, don't hesitate to spend time at this hotel.

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