 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property
Overall Experience 4
78%
Recommend This Property
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Nice hotel close to airport
ByImJamesB
May 29, 2017
Lobby area looked nice and although we had a few problems with the room, we were room moved. Besides that a nice hotel close to the airport.
Great Customer Service
ByJannie
May 29, 2017
My mother which is partly handicap was placed in a bad hotel and had to wait 2 hours to get into her room. I was calling around and Dionna at this hotel was a great help and assisted me with helping my mom and completing my reservation. My mom was taken care of and she was able to rest, felt safe and was super happy. Thank you all for your great service I know where I'll stay when I visit Orlando.
SalesManager
ByHepMan
May 26, 2017
Excellent service - room was updated and very clean. Valet parking was offered and prompt delivery of vehicle. Assisted me in directions to both restaurants and my first destination for business meeting
Better hotels in the area
ByBilCal
May 22, 2017
Wasn't my typical experience at a holiday inn. Parking was expensive and the other hotels did not charge. I parked in another lot to avoid the fees and walked 100 ft more. The staff was friendly. The room was outdated but the beds were comfortable. The overall appearance was nice. Breakfast cost money and other hotels offer free. I slept well and had a nice overall stay but I will probably look to stay elsewhere next time I'm in town.
Updates needed!!!
ByCarson48
May 22, 2017
Thank goodness this was just a few hours stay waiting on our flight time. Carpet was disgusting and rooms definitely need updated.
Great Location and Easy access to the airport
ByRobb
May 22, 2017
Overall experience was good. Hotel was located very close to where I needed to be. Only items were the room A/C was not controlled by the thermostat on the wall, bed was lumpy and pillows were less to be desired.
Great staff but hotel needs some updating
BySmilinsara
May 21, 2017
The staff was all great. The breakfast was very nice with a great selection. The hotel was very hot with poorly working air conditioning in the hallways and in the room. Our room door got stuck and my husband had to kick it in every time we got back to our room and the hotel generally needs a lot of updating. There was also a bug in the bathtub.
Great location.
ByRicardo
May 19, 2017
Excellent location if flying from the Orlando airport. Friendly and convenient shuttle service to airport.
Staff exceeded expectations
Byvero2016
May 18, 2017
Greeted warmly upon arrival. Valet directed to a handicapped space adjacent to the hotel and close to the main entrance. Excellent internet speed when using my laptop. Mattress and pillows were great. Impressed with professionalism of all staff members I came in contact with.
Needs updating, but the staff makes up for all issues!!! 3.5 stars
BySJVCPA86
May 15, 2017
We arrived late/early morning and was checked in efficiently and quick, upon arrival of our room, we were greeted with a 1/2 dead huge water bug! Since my husband had to get to a seminar early the next day, we got rid of the bug, went thru the whole room to be abosolutely sure now other bugs were in there and went to bed. UGH bed was very soft and not comfortable, but sucked it up anyway. Next morning moved to a new room and it was a 100% better! The place is by the airport and nothing fancy, but I think an update is necessary. The staff from the lobby administrators, housekeeping, waiter and bartenders are so nice and friendly, it made our stay very warm and welcoming. Great job to whoever manages the hotel and the staff. I would recomend it for a very short term layover, but if the hotel gets upgrades definitley would recommend it. I did use the Pool and gym and have no complaints, clean and just fine.
Business meeting letdown
ByGranbpap
May 15, 2017
The overall condition of the hotel is poor. However, the staff was fantastic. The conference organizers were informed not to use this hotel as a conference site again.
Comfortable and convenient airport hotel
ByOldprof
May 14, 2017
The hotel was conveniently located, provided prompt shuttle service to and from the airport, was attractive and comfortable.