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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
99%
Recommend This Property

Overall Experience

4,7

based on 233 reviews
99%
Recommend This Property

Ratings Breakdown

233reviews

  • 5 Stars
    177
  • 4 Stars
    49
  • 3 Stars
    4
  • 2 Stars
    2
  • 1 Stars
    1

excellent service et cordialité

By

02. August 2016

club

mis à part le diner qui, à notre avis, n'a pas un rapport qualité/prix suffisant, tout le reste: la chambre ,les différents services, le petit déjeuner étaient à la hauteur d nos attentes
tout le personnel a été disponible et très accueillant.

nous recommanderions cet hotel à nos connaissances..

Posted byHotelStaff
04. August 2016
Cher Invité, Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que vous avez rencontré des désagréments lors de votre séjour en matière de notre restaurant. Ceci n’est pas conforme à nos standards habituels de service et je ne manquerai pas de partager vos commentaires avec nos équipes afin de prendre les mesures nécessaires. Nous espérons que vous nous donnerez une seconde chance afin que nous puissions vous montrer notre vrai niveau de service. Bien cordialement, Carla Inácio
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Helpful staff and well located

By

30. Juli 2016

Well located for the Port houses of Porto. The reception and bar staff were fantastic, engaging and helpful. The restaurant food was much better than the average HI and conveniently you can eat it at the bar.

As with other IHG properties in Spain & Portugal, breakfast only starts at 7:30 which isn't always helpful for business travelers.

The room was the fantastic, but I found the bed to be very hard.

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easy-going

By

30. Juli 2016

club

I have used the Holiday Inn Porto Gaia for a one week relaxing stay. Everything connected to the hotel was very pleasant througout the whole week. The personal in every section is very friendly and helpful. Already the foyer has a very nice atmosphere at the very first glance, the rooms are clean and good sized and have a nice view. For my purpose of stay the hotel was well situated, close to the city of Gaia, Porto as well as to the beaches and public transport. Yes, I woul like to come back!

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Quarto excelente

By

29. Juli 2016

club

Apenas uma restrição que é comum na Europa em todos os hoteis que não têm ducha higienica (os bides são diferentes dos existentes no Brazil e uma ducha higienica seria mais pratica).

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Excellent Stay

By

26. Juli 2016

Everything was perfect, especially front desk staff who went above and beyond to make our vacation stay both enjoyable and memorable. Every question was thoroughly answered, from where to eat (which ended up being the best restaurant experience of our 10 day trip to Portugal from the Algarve to Porto and everything in between), to how to get around Porto and what to see. They took the time and were very patient with us. The accommodations were great!

Posted byHotelStaff
28. Juli 2016
Dear Guest, Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write a comment. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence. Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Best regards, Carla Inácio
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バースデーケーキ

By

25. Juli 2016

club

チェックインの時にパスポートを見た受付女性が誕生日であることに気づき「コングラッチュレーション」とお祝いされた。夕食を終えて部屋に戻るとルームサービスでバースデーケーキが置いてあった。心くばりに感動しました。

Posted byHotelStaff
26. Juli 2016
Dear Guest, Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write a comment. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence. Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Best regards, Carla Inácio
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Un gran hotel.

By

18. Juli 2016

club

Hotel de lujo atendido con profesionales que hacen todo lo posible para complacerte. Si vuelvo a Oporto repetiré la estancia, y por supuesto lo recomendaré.
Una cosa en contra: Considero que deben instalarse platos de ducha. Los cuartos de baño tienen bañera, y es un poco alta para acceder a ella.

Posted byHotelStaff
20. Juli 2016
Estimado Huésped, Gracias por su comentario sobre Holiday Inn Porto Gaia y por tomarse el tiempo para hacernos conscientes de su agradable experiencia en nuestro Hotel. Es realmente gratificante cuando un huésped reconoce los esfuerzos de nuestro equipo y toma el tiempo para escribir un comentario. Su comentario será compartido con todo nuestro personal, como refuerzo para proseguir sus esfuerzos para hacer de Holiday Inn Porto Gaia un líder en excelencia. Agradecemos el comentario sobre la ducha, y la tomamos en consideracion, y iremos arreglar esta situacion especifica. Tener habitaciones con ducha es una prioridade muy importante. Una vez más, gracias por su simpático comentario. Esperamos tener la oportunidad de servirlo en el futuro. Cordiales saludos, Carla Inácio
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早餐丰富,客服整洁

By

17. Juli 2016

早餐的品种众多可口,饮料、水果、菜品、主食非常丰富,对不同口味的人群有得选择。对于东方游客,在这里吃饱早餐就不会对后面两顿有所顾忌了。

Posted byHotelStaff
20. Juli 2016
Dear Guest, Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write a comment. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence. Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Best regards, Carla Inácio
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Porto

By

14. Juli 2016

club

freundliche Empfansmitarbeiter, nützliche Tipps für den Aufenthalt

Posted byHotelStaff
15. Juli 2016
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely, Carla Inácio
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Una pena que no esté mas cerca del centro.

By

13. Juli 2016

club

Es un hotel en general muy bueno, al que penaliza su excesiva lejanía del centro y la poca oferta de servicios alrededor. A cambio la relación calidad precio es buena, las vistas sobre la ciudad impresionantes y el trato amabilísimo y siempre atento del personal de recepción pendientes de cada necesidad del cliente.

Posted byHotelStaff
15. Juli 2016
Estimado Huésped, Gracias por su comentario sobre Holiday Inn Porto Gaia y por tomarse el tiempo para hacernos conscientes de su agradable experiencia en nuestro Hotel. Es realmente gratificante cuando un huésped reconoce los esfuerzos de nuestro equipo y toma el tiempo para escribir un comentario. Su comentario será compartido con todo nuestro personal, como refuerzo para proseguir sus esfuerzos para hacer de Holiday Inn Porto Gaia un líder en excelencia. En una próxima visita por favor póngase en contacto con nuestra recepción para sugerencias de lugares de interés en la ciudad de Gaia: tenemos fantásticas playas y hermosos e interesantes monumentos, así como festivales y fiestas en el verano. Una vez más, gracias por su simpático comentario. Esperamos tener la oportunidad de servirlo en el futuro. Cordiales saludos, Carla Inacio
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My elected hotel

By

11. Juli 2016

A great place to stay either on business or in leisure. The most friendly and efficient staff. A fantastic and effective room service. High quality.

Posted byHotelStaff
14. Juli 2016
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Kind Regards, Carla Inácio
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Great hotel and staff, dissapointing food

By

08. Juli 2016

club

All interactions with staff were excellent. The food as I find with most Holiday Inn hotels was poor quality and poor value for money. Food often seems very clinical, like one may get in an NHS hospital

Posted byHotelStaff
09. Juli 2016
Dear Guest, Dear Guest, Thank you for your comment regarding your experience during your recent stay at Holiday Inn Porto Gaia. I greatly appreciate you taking the time to bring these matters to my attention and apologize for the inconvenience you have experience in the restaurant. It is our goal to consistently provide superior service and your comments are very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn for your future travel needs. Sincerely, Carla Inácio
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