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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1262 reviews
86%
Recommend This Property

Ratings Breakdown

1262reviews

  • 5 Stars
    633
  • 4 Stars
    369
  • 3 Stars
    149
  • 2 Stars
    64
  • 1 Stars
    47

Review

By

November 06, 2019

Me and my boyfriend first arrived at the holiday Inn hotel at first we thought it looked like a school on the outside but when you enter the hotel it looks really nice for the price you pay and we also got a kingsize bed and there was nothing to fault in the room apart from the wet patch on the ceiling and for me I’m a fussy person when it comes to choosing the right hotel for me but the staff were lovely when we both checked in and out of the hotel and you were also able to have your own iron and ironing board! So I do recommend this hotel if you ever stay in Washington.

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Clean and Comfy

By

November 04, 2019

I have stayed here a few days a month for over 6 years . It doesn't matter how old and dated this hotel is. It is Clean and a Comfy retreat after a long day traveling or working....

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There 2 days = best ever stay

By

November 02, 2019

Cannot fault this hotel - staff, food, cleanliness, service - all 5 star - best hotel stay and we've been to many! Well done everyone - fantastic - incredible value too - we will be back to see our friends more on that basis! Thank you!

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Good price and location however traffic noise

By

October 31, 2019

club

Comfortable bed and pillows. Good choice on main menu, bed and dinner menu didn't change. Only given 1 Beamish ticket when booked Beamish package for 2 people. Staff very friendly and helpful

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Friendly staff, comfortable room

By

October 31, 2019

Comfortable, convenient hotel for a stopover, in a long journey.

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Great breakfast

By

October 30, 2019

club

Holiday inn Washington -superb 1 night stay from start to finish ,will definitely use again when I’m up north

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Comfortable

By

October 28, 2019

club

Thank you for nicest hospitality, team was prompt in arranging my missed breakfast; out of hours, I mistakenly thought I had not booked for breakfast.
Reception desk was quite prompt to let kitchen know about it

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Comfortable bed

By

October 26, 2019

club

Comfortable bed, no ac, noisy roads, old building with updated rooms.

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Needs a little help

By

October 25, 2019

Guest services needs a little bit of help, but all in all it is a fairly decent hotel to stay in . Not the best of the ihg chain for sure , however it does hold comfort in mind. I got a good night sleep in a comfortable bed, with 2 choices of pillow comfort.

Cons: my telephone did not work and was never fixed (I ended up ordering out for pizza via uber eats)
And my second stay my television did not work(which was fixed , slower than I would have liked however maintenance was busy which is understandable)

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Shoddy rooms, ok service

By

October 24, 2019

Stayed over for one night due to work. Room has broken windows, the traffic noise was coming through and got fed up up so tried fixing it myself by using flyers in the room, did report the issues but nothing happened, lack of soap again this was also reported and took three attempts to get some, bed linen had marks this was also reported but nothing happened. Had food in the restaurant and found it to be stale and over cooked, had desert and this was more like out of can and microwaved. Lack of vegetarian food for dinner or breakfast. Was told GM would be calling me, this has never happened and more than likely never will.

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Good location at reasonable price.

By

October 23, 2019

platinumelite

Good location at reasonable price. Plenty of car park.
Room is clean and we had a good sleep.
- Front desk met our minimum standard but could be improved.

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Nice staff

By

October 22, 2019

platinumelite

Very good and the other side of things are quiet and peaceful place to stay

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