 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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Charleston WV Stay
ByCraiger247
28 April 2021
The front desk, especially Amanda, was excellent at making everything easy and conveinant at check in. The room exceeded my expectations, and the bed was extremely comfortable. The only downside is no shuttle to airport, which during COVID I'm sure is an issue. Overall, great stay, highly recommended.
Awesome hotel
ByEm93
27 April 2021
My fiancé and young daughter and I stayed here, and we were all very impressed. The staff were all very friendly and the beds were super comfortable. When we make another trip down, we’ll definitely be staying there again.
We will definitely stay here again
ByWhiz
26 April 2021
Great location with good restaurants a short walk away. Very comfortable bed and a big room. I especially liked that the warm breakfast was still available during the pandemic with a person who served us food from what was probably an open buffet during normal times. The last time I stayed at a competitors hotel, the hot breakfast became a small bag of cold food.
hard to get to but fine once you're there
BySara
21 April 2021
It's a lot of one-way streets around the hotel and our GPS got confused (as did we). Once we were there, it was great.
Delayed Check In
ByGrammy
16 April 2021
Our trip was riddled with delays in checking in at two (2) Holiday Inns, including this one. Check-in was supposed to be at 4:00 p.m. but we were not able to get checked in until around 6:00 p.m. because they were short on housekeeping staff. We were not the only ones that were unable to check in on time.
Comfortable Stay!!!
ByPhinster16
15 April 2021
Love that they took the effort and still served a hot breakfast!!!
Nice View
ByDee64
13 April 2021
Very nice view and the room was very clean. The staff was very friendly especially the male server for are breakfast,
Bad experience
ByTwirler
12 April 2021
Food from prior guest left in fridge , no smoking room with cigarette burns on bedspread , no acknowledgement as honors member
Comfortable bed
Byshallon
11 April 2021
Loud guest next to us, beds comfortable, rooms fairly clean, breakfast wasn’t great
Bpick
Bybpick
10 April 2021
Friendly staff, great service and great location. Near downtown mall.
A winner!
BySusie
09 April 2021
Thus was a great hotel. Visually stunning, a friendly and efficient staff, and location close to multiple restaurants. The walk felt good after being in a car all day.
Recent stay
ByJamie
08 April 2021
Friendly and helpful staff. Highly recommend this hotel.