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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 912 reviews
88%
Recommend This Property

Ratings Breakdown

912reviews

  • 5 Stars
    551
  • 4 Stars
    214
  • 3 Stars
    74
  • 2 Stars
    43
  • 1 Stars
    30

Clean, but not so comfortable

By

June 23, 2017

club

The hotel was very clean and the staff was courteous. The bed was definitely too firm for my liking. Because of the heat at the time, the air conditioner ran loudly almost constantly. I would recommend ear plugs if staying in this hotel because you can hear every door in the hall as it closes. The wifi was spotty, but worked for the most part.

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Very convenient to the interstate.

By

June 21, 2017

club

Homeless people waking out side for you is a problem. This is in a great location. Beds kind of hard. Pillows were good. No comforter very good breakfast lots of variety. Staff are amazing here. Very helpful staff. I did call and speak to a reservation lady and told her instead of using the app I called because I wanted to request side by side rooms so we can open the door cause my parents are meeting me here from Pennsylvania with my children and I am coming from Kentucky to pick them up and this is the half way point for both of us. Advised the reservation lady that I wanted the rooms to be sided to side cause this will be the last time we will se them for a year. She said ok. Well when I was checking in the reservation lady didn't do any of that. The very nice desk clerk had to do it for us. I don't think it was right for the reservation clerk to not accommodate the rooms to be side by side. So we can open the doors.

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Great place to stay

By

June 21, 2017

club

This is a very good choice for a place to stay when visiting Charleston. The rooms are clean and comfortable. The hotel staff is friendly and helpful. There are many spots that are in walking distance, however if you find there is some place you need to get to in town there is also a hotel shuttle available.

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Okay

By

June 21, 2017

Hotel looks much better in pictures than in person - it's very old and not in a great area. Staff was very courteous and helpful. However, rooms were small and didn't have the usual amenities like a microwave or fridge. Cleanliness left much to be desired as well. Breakfast was extremely limited and not impressive for a holiday inn. I would recommend paying extra and staying elsewhere.

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Good stay

By

June 17, 2017

Great for business trips. I will stay at this location next time I'm in town for business.

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Nice hotel for the price

By

June 16, 2017

club

Nice room great wifi this time, very friendly staff. Room was clean as was the bath, breakfast was very good. Always stay here when in Charleston

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This hotel is disgusting

By

June 16, 2017

Worst holiday inn experience ever. Hotel staff was rude at check in. Room was dirty. Carpet stained, room smelled. Air conditioner was so loud, couldn't sleep. Bed was lumpy.
1st floor hallway smelled so bad, I thought a sewer pipe had burst.

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Exceptional Customer Service

By

June 15, 2017

club

This hotel had exceptional service! The girls at the front desk had smiles on there face communicated with staying customers well! Easy to talk to, not an ounce of hostility. Highly recommend this hotel.

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Cleanliness

By

June 15, 2017

club

Room was filthy. Carpet was full of stains. Bed was also uncomfortable. We did not even want to stay there once checked in. Was overall not inviting, or clean. Would never go back

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Great location

By

June 14, 2017

club

The room was clean and comfortable and it was in a great location. And there was a great variety available for breakfast.

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Great Experience

By

June 14, 2017

overall one of the best places I've stayed at. Look forward to the next time.

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Just love staying here

By

June 11, 2017

platinumelite

It feels like home and even the bed is to the point where my body knows where we are !!!!!!!! Great staff and the ONLY place I stay in Charleston.

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