 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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Location, Location, Location
ByNna Jay
June 01, 2020
Great proximity to local sites and Kanawha State Forest Park. There's free parking and the hotel is receiving upgrades.
Comfortable
ByJenny
May 31, 2020
My only complaint was covid 19 which they had no control over.
Holiday Inn Civic Center
ByTanisha
May 26, 2020
The hotel was excellent considering we are in the midst of a pandemic. The hotel staff was very friendly and helpful.
Could’ve been better
ByCici
May 21, 2020
It was affordable, what I didn’t like was the confusion with payment when I paid for my room online.
I didn’t like that no one offered fresh towels or bedding and I stayed 4 days. I had to ask for a microwave and refrigerator as well
Close to convention center
Byddavies73
May 21, 2020
Nothing wrong with the hotel. It does seem dated and could do with a refurbishment and so for the price I was expecting more. Check-in was very efficient and did not have to wait in the lobby. Gave a bag for breakfast which was limited. I would recommend not offering it at all and use the savings to hire more staff as there did not seem to be any cleaning staff on duty outside of regular business hours.
Water wasn’t very hot
ByRan in
March 27, 2020
Water isn’t very hot. Nice place to stay but water needs to be hotter.
Stay
ByDustinDW
March 26, 2020
This hotel is highly outdated and very dirty I brought this to the attention of the staff
Run down, but clean hotel.
ByTopgun1980
March 19, 2020
The hotel was clean, but the services were old. The staff was very friendly and helpful, but the facilities were lacking. My room was not cleaned the first day I was there. The beds and pillows were very uncomfortable. The refrigerator did not keep my items cold and the HAV did not work properly.
Sadly leaving early
ByBrooks
March 18, 2020
We were in town for the State Basketball Tournament and it was suspended Thursday afternoon due to the CORONA virus. Went over to the motel and told them we would be leaving in the morning which in our case was about 9 days early. The staff had been dealing with this all afternoon from others that were leaving also. The management was VERY understanding and was VERY helpful knowing we were checking out the following morning. They have a new GM in place and Patrice was wonderful and very understanding. Thank you again
Great Staff
ByHotel King
March 18, 2020
Kim, Lee, Tamika, Amber, and James make you feel welcomed and are all very attentive hard workers. I enjoyed my stay!
Great service by the manager and front desk
ByFreddady
March 17, 2020
When I checked in there was a problem with my reservation. The young lady at the front desk and the manager found us a room and everything was great. I recommend this Holiday Inn to anyone staying in Charleston .
Just passing through
ByChas
March 16, 2020
Enjoyed the stay had good dinner down town slept good good send off breakfast in the morning thanks .