 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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Bath Bnathroom
ByGeminii
August 09, 2016
Housekeeping and maintenance should be more responsible in their responsibilities to the guest. renting a room to travelers filled with mold and a dirty room is not what we expect to deal with after a long day of travel.
great staff
Bygot2cruz
August 02, 2016
stayed here as part of our IHG vacation club time share presentation.
misled by the person booking us as we thought we were staying at the Holiday inn cocoa beach but ended up inland on tucker
the staff are great the facilities are well kept the the pool area is relaxing
breakfast is not worth it so don't bother
Nice
ByJacquiO
July 26, 2016
Night staff was nice, but alone. We had to wait a few minutes for him to find a trolley/luggage cart, since he was the only one answering people and calls. More carts would be nice, as we had to wait for one in the AM and saw others trying to drag all their items.
Check-out staff were fairly efficient even though the area was chaotic. I guess they did away with the welcome bags, which were nice. Did NOT appreciate housekeeping yelling and banging the door open against the security bar (we THANKFULLY set) 4-5 times at 10AM, even though we had a 1PM check-out time. There was NO reason to be that loud, or damage the door like that.
We were not told about breakfast, so I cant comment on the dining area.
Furnishings are modern and nice, but several scratches. Reasonably clean room, but nothing to brag about (musty smelling, but not smoke smelling). Not much seating in the lobby for the amount of people in the morning. The bed was very comfortable, and the Keurig in the room was a nice touch. A little pricey for the overall hotel, but I felt safe. I would stay there again if I needed to. 3.5 STARS
This is a really good HI Express
Byfizzicks
July 23, 2016
We were greeted by an extremely friendly, enthusiastic desk person, Suzie Q (yes, that's her name). And the stay was great from the first moment. I can't recall the other desk jockeys' names, but they were great also. What ever we needed was supplied promptly, no questions asked.
Good example of the HIE brand
Bynjf63
July 20, 2016
The property is ideally located for Kennedy Space Center (the reason we were in the area) and is within seconds of I-5.
Our room was very clean and comfortable and everything worked. The hotel felt very safe and well cared for.
The staff were excellent, every interaction with them was outstanding - they are a real credit.
Redemption points price was a bit steep but I believe this is set by the IHG program rather than the property.
Overall, a great stay in a good example of what all HIEs should be like (sadly, not all are !)
Cocoa is a swamp, avoid it
By
July 20, 2016
The hotel is fine, it's the location that's the problem. This place is a pit. There are no sidewalks, and that's because THERE IS NO PLACE INTERESTING TO GO. We stayed here one night between a flight into MCO and a Disney Cruise and this was a horrible location. Our fault (poor selection when booking). Won't happen again. This place is a swamp. We actually went OFF-ROADING in our limo from the airport to get to the hotel. I have no idea how the limo driver navigated the swamps of Cocoa, but we arrived safely after some crazy bumps and scary drops.
Anyhow, the hotel is fine. It's your typical Holiday Inn. No bugs, clean, decent breakfast. It's the location that's laughably poor.
Huge mix up with reservations by our party because of the difference between Cocoa and Cocoa _Beach_, and Holiday Inn had ZERO interest in helping resolve that.
Friendly Staff
ByGatorgirl01
July 05, 2016
I only had a quick overnight stay due to my work schedule but the young lady at the front desk greeted me with a smile on her face
Pre-cruise Stay
Bykrowensby
June 27, 2016
The Cocoa location, albeit further from the Port Canaveral than the closest Holiday Inn location, provided a well-light parking lot where we were able to leave our car while we were on a cruise. Unfortunately the hotel staff recommended Always Around Transportation for transport to and from the port. The company took us to the port and then failed to show up to take us back to the hotel leaving us scrambling to get a much higher priced cab to get back to our car. Holiday Inn really needs to offer a shuttle to the ports. Avoid Around Around Transportation -- they ARE NOT always around.
Great hotel for before cruise
Bykarenina33
June 26, 2016
Had a very comfortable stay before our cruise, and would highly recommend to others. The breakfast had a very good selection, and the staff in there, Linda and Mark were very welcoming and helpful. It made the start of our vacation a very good one!
Great over all stay
By601ms
June 24, 2016
Preformed a most excellent job with the service.
Friendly and helpful staff
By3737
June 22, 2016
Excellent and support staff. The staff were also very friendly and helpful during the stay.
The greatest negative I experienced was the Hotel did not offer a rate within the Government per diem rate which resulted in out of pocket expenses.
More Than Expected
ByCarver1106
June 21, 2016
I reserved a room with two beds and was upgraded to a suite without charge. The staff was phenomenal, satisfying all our requests. We requested a room on the first floor and the were able to accommodate without a problem. There was some very light foot traffic noise outside our window as we were near the front parking lot, but this was only noticeable while awake. The noise didn't hinder our sleep in any way. The room was very clean and the small refrigerator and microwave were excellent.Very convenient to the interstate, so travel was that much easier. I would definitely stay here again if in the area. And late check out at now extra charge for IHG Rewards Club members!