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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 603 reviews
95%
Recommend This Property

Ratings Breakdown

603reviews

  • 5 Stars
    492
  • 4 Stars
    66
  • 3 Stars
    17
  • 2 Stars
    12
  • 1 Stars
    16

Worst hotel stay to date

By

April 27, 2017

I don't write hotel reviews but I felt compelled to do so because of this hotel. A little back ground, I travel for work and stay in hotels ( across USA) about 300 days per year. This hotel was the worst to date. Checkin person was very nice, didn't know how to check me in correctly but gave me my key so I could get settled in so that was nice. Wasn't greeted as Elite member. Didn't receive welcome Amenity.
Room was nothing special, all the standard things one would expect. Bed was kinda hard, not to my liking. Room wasnt dirty so good job to housekeeping.
Hotel was fairly quiet (I've had worse).
Front desk called (waking me up) and asked if I needed anything because I had the "Do Not Disturb" on the door. Seriously.... I guess common sense is not so common.
So after my complaint I didn't receive any more nonsense calls.
Breakfast sucked, and to be fair to this Holiday Inn Express, most all locations have had a terrible breakfast these last few months. I used to pick Holiday inn Express because their breakfast was so good but not any more.
Asked for 5pm checkout for 2 days and got the "will see"response. Then 6am on the last day I talked to front desk about 5pm checkout again and they didn't say I couldn't have a late checkout, but then at 1pm front desk called and said checkout was at 1pm and when I asked about the 5pm checkout I was told no they were fully booked so I had to checkout.
Communication at this location is a joke and I will not be staying here again.
If Holiday Inn continues to have a poor breakfast all my stays will be booked elsewhere

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Business Travelers Beware

By

April 27, 2017

This hotel ropes off the dinning area banning all customers from entering outside breakfast hours. I could understand closing it at as early as 8pm but 2pm???? As someone who spends 75-80 nights in hotels (95% IHG, rest are not my choice) with 100% of those nights travelling with coworkers of the opposite sex, access to the dinning area is critical to productivity while travelling. We arrived at the hotel late afternoon. Usually we go to our respective rooms and then meet in the dinning area shortly after to work on the projects generated from the days events. This is impossible at this hotel with the dining area closed. The lobby seating is conducive to conversations only, not working. The business center is in the lobby with no walls and limited work surface and seating. I work long hours on the road so I don't have to make up for lost office hours when I return home. I don't want to invite my opposite sex colleagues into my room to work nor work in their hotel room. Not sure who this location caters to, but it is not the group business traveler. Overall, staying at this location put me behind in my work taking away from time with my family. Despite the friendly staff and clean hotel/room, I will press my colleague to choose another hotel. This is one of only 2 IHG hotels I make every attempt to avoid.

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hospital visit

By

April 22, 2017

all was great.staff was great and the rooms was wonderful

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An Oasis on our journey

By

April 21, 2017

The Holiday Inn Express was truly a wonderful oasis in our recent trip through the area. We loved the cleanliness and friendliness of the hotel. The location is easy to get to and it was easy to leave Columbia the next morning.

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Clean! Close to university of Missouri campus!

By

April 21, 2017

club

Clean- comfortable-nice breakfast-friendly staff! Short drive to university of Missouri

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clean and comfortable

By

April 21, 2017

club

The rooms were quiet and very well maintained. There were plenty of towels in the bathroom. There was also plenty of seating in the breakfast great room.

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Great service, comfortable bed, very clean

By

April 21, 2017

I highly recommend this hotel. The service was great from check-in to checkout. The temperature was adjustable and stayed an even temperature. The beds and pillows allowed for a nice sleep. The exterior and interior of the hotel was very clean and well kept.

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Good Hotel / Poor Sports Bar Affiliated

By

April 21, 2017

platinumelite

I have stayed at this hotel since it opened about 5 years ago and have noticed the service has slipped a little bit. Although it is still one of the best hotels in Columbia it does not live up to its past standards. i have observed the sports bar Cheerleaders go continually down hill. The staff are inexperienced and it looks more like dive bar staff working in a top notch facility. They have an ideal location and facility layout but i have seen the crowds systematically diminish. Even though it is not actually part of the Holiday Inn organization it is attached and associated with them by its proximity. Crying shame for such a nice facility and potential to be best one of the best bars in Columbia. Travelers and visitors expect to have a place where they can have a decent drink and some food but this location falls woefully short. I will be staying at the other property at the Columbia Mall in the future.

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Horribly managed hote

By

April 21, 2017

club

This hotel gave our booked(prepaid) rooms away and could do little to fix the issue until a manager got there the following Monday. (When we were checking out.) We had 11 family memebers staying at this hotel for the weekend while we dealt with the estate of my dad after his death. The rooms we had to stay in and the way the staff handled the situation only added to the stress of the weekend. I've stayed here at least 7 other times and have never had issues, thankfully. Because apparently if you do have issues, the staff cant help you until a manager gets back. In our case, there was no manger on site the entire weekend. Fri-Sun. The way the manger handled the situation on Monday was absolutely awful. I would never recommend anyone to stay at this hotel, I fear that you may have an issue that can't be addressed without a manger. (That may not be on the property for the entire length of your stay.)

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Columbia

By

April 20, 2017

club

Great place to stay when you are in Columbia. Close to the university.

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Great Place!!

By

April 20, 2017

club

The staff was very friendly and helpful!! They went above and beyond to help us!!!

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Always a great choice

By

April 18, 2017

platinumelite

I am always pleased with my stays at Holiday Inn Express locations. This Columbia, MO hotel is outstanding. I would highly recommend them for your stay in Columbia!

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