 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property
Overall Experience 4.2
84%
Recommend This Property
|
A disappointing stay
ByOhio440
December 13, 2021
This hotel hasn't had a pool for months, and never updated the website or made mention when making reservation. We also found bugs in the bathroom on the counter, and dirty floors. The room itself appeared to be dirty and not well kept.
Good size room
ByNo nickname
December 13, 2021
The front desk staff was working hard to check in multiple people and was working fast. Room was spacious for two queen beds.
The hotel is right off the highway and easy to access. Bathroom was clean and shower worked well.
Columbus Holiday Inn Express
ByPoco
December 10, 2021
Thanks to personnel we did not leave.
Realizing there is an employee issue but things certainly slipped through the cracks!
Good hotel for fair price.
Bycdent2030
December 06, 2021
Good modern looking hotel. Room was comfortable and contained a mini fridge and a microwave. Breakfast was warm and tasted good. Will stay again if I’m in the area.
We had a Comfortable bed, however our daughter did not.
ByDonna65
December 02, 2021
Not in the best location, a little pricey for the location. Could have better Breakfast choices with longer hours. Breakfast stopped at 9:30 and food ran out at 9:00 and they would not replenish.
Daughters room was to be marked "Out of Service" but they gave it to her anyway. King size bed was broke and on the floor. She slept in our room and when we complained in the morning - they stated they would make note of it. Very unprofessional.
During the following week, a manger did notify my daughter and refunded her half the cost...WOW. The entire cost of the room should have been refunded.
front desk
ByPatti
November 25, 2021
We had an issue with a form and staff gave me water while we waited
NIce and Clean
ByDonGanz
November 17, 2021
Close to frat and sorority row to see my son at Ohio state. Nice clean and friendly people
Our stay
ByCindy
November 17, 2021
The staff was excellent. The second room was clean. The hotel is located close to the expo center which was convenient.
Excellent Hotel
ByLoretta
November 17, 2021
Everything was excellent, very clean, bed comfortable, fantastic breakfast and the staff was amazing!!
Average hotel; met our needs
ByFinnsfan
November 15, 2021
This was your average Holiday Inn Express; we were in town for 1 night and it met our needs. The bathroom was decent sized, but the room had very little lighting. We chose due to the proximity of where our concert was, otherwise may have looked at a different property in a better neighborhood. Loved the Keurig in room, continental breakfast and coffee in lobby, but don’t see how or why there’s a fee for parking.
Too bad about the front desk
Bykeerstn
November 08, 2021
This obviously brand new hotel is gorgeous, comfortable and clean. A few little things stood out - like when you try to open the fridge, it just slides across the floor - but maybe the hotel will still be fine when it's not so new.
Front desk staff, however, ruined my experience. She couldn't find my reservation until I went out to the car and got my printed confirmation. She said my digital checkin made it harder to find. She didn't smile at me, just gave me my keys and told me to park out back.
But the keys didn't open the outside door, so I left my son in the cold with the luggage and walked back to the front desk. AGAIN: ZERO apology! No indication that she'd screwed up the keys the first time. When I pointed out that I'd left my son in the cold, she didn't even acknowledge me. NOTHING. She fiddled with the keys without looking up, then handed them back. Not so much as a "Here you go, that should work!" NOTHING.
I suppose she doesn't know how to acknowledge that she's made a mistake. In case she reads this, you do it like this: "I'M SORRY." A simple apology would have gone a long way.
Great hotel convenient to the Expo Center
ByNeigh7
October 21, 2021
Enjoyed my stay very much. Clean, comfortable room that contributed to restful nights. Just minutes from the Expo Center. Hotel was nice