 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.3
88%
Recommend This Property
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Great service , clean rooms and fantastic location
ByGWoodbridge
August 10, 2016
We had a great time and enjoyed our stay at the hotel. Our room was prepared according to our needs with special request for a crib. The room was spotless. Staff were very friendly and caring. We all enjoyed the breakfast selection and the outdoor pool. Overall we had a fantastic time. This HIX will definitely be our prefferred hotel for the Charlotte-Concord area. Thank you HIX team for the great customer service and wonderful stay.
Non-smoking room -NOT
Byaroundthenet
August 03, 2016
Requested non-smoking room and our room smelled like smoke along with the hallway.
Breakfast choices were poor, waited 20 minutes for scrambled eggs to be put out only to discover they were ICE cold. When I told the waitress she just nodded and did nothing. (don't think she understood English)
Family reunion stay
BySioux56
August 03, 2016
I found this hotel very clean and comfortable. It was quiet at night. Very nice stay.
our shopping trip
ByEddy Joe and Frida
August 01, 2016
nice room , good location for shopping ,eating ,and close to the Charlotte Nascar track ,everything was nice until we had teenage girls baseball team in the room above!! we enjoyed our shopping trip and going to the Racetrack, good food, only wish they had half n half cream instead of only coffiemate ugh, and why not have coffie for us in the lobby area ??
Biz Stay
ByEgArch
July 30, 2016
Great place to drop your head for a night prior to intense business meetings.
Poor Customer by no less the a General Manager
By
July 28, 2016
Avoid this hotel at all cost. The general manager used very poor judgement when he spoke to a guest. Will not stay at this property and be spoken to in that manner.
Great hotel
ByKPS89
July 27, 2016
We completely enjoyed our stay in Concord and would most definitely stay here again. The room was kept neat and clean for the 5 days we stayed at the hotel. My son enjoyed the pool! It was a great place to stay right near so many places to eat. The choices were endless! The reception held a few days during the week was really nice although many days we missed it due to being out and about. My son did get to enjoy the pizza provided one afternoon. Great hotel. Staff were very kind and accommodating.
ants in bed!!
BywsTXsky
July 24, 2016
I've stayed at plenty of Holiday Inn Express hotels in Other cities/states but his one was, by far, the worst experience thus far. Everything was great Except that there were tiny ants crawling on one of the BEDs, lamp table and TV console!! We did NOT have any food in the room!! Couldn't sleep because of this. Will not stay at this particular Holiday Inn Express again.
Comfortable room
ByHunter26
July 15, 2016
The room was comfortable with few few flaws. Check in and out was simple. Breakfast was pleasant. My only complaint is that the curtains had a large central gap that did not block out all the sunlight.
Comfortable bed and great service
ByVacolony
July 13, 2016
Staff was exceptional in everyway possible.... Rooms were clean and nicely prepared. Breakfast would have been nicer if we had more fresh fruit available.
Need to have help in breakfast area
By1234Gary
June 27, 2016
The breakfast bar ran out of some of the items. Also they didn't have info about thing to do in the area.
Great experience
Byhealer1
June 26, 2016
Very great experience. My husband and I stay at this HIExpress often and each time it seems to get better and better! Love this hotel!