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Holiday Inn Express & Suites Dallas East - Fair Park

8703 East RL Thornton Freeway , Dallas, Texas 75228

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 914 reviews
83%
Recommend This Property

Ratings Breakdown

914reviews

  • 5 Stars
    521
  • 4 Stars
    199
  • 3 Stars
    69
  • 2 Stars
    56
  • 1 Stars
    69

Great Except for ...

By

November 07, 2019

Do not ask the staff to call a taxi for you. Both times were horrible.

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Reserved room, spent mean you will get it

By

November 06, 2019

club

I reserved a King room on the first floor close to the front desk. When I arrived I was told by the desk clerk that no rooms were available. I had to get a room on the second floor. I said fine, as long as it near the elevator. The clerk said it's not too far away. When I hot the key to the roo., the room was the next to the end, exactly what I told them I did not want. My friend was directly behind me at check in, and he got a King room on the first floor, as he requested. I told the clerk that I thought you said the room wasn't going to be at the end, he only smiled. My worst hotel experience.

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Currently Being Remodled

By

November 03, 2019

Unfortunately this property is currently being remodeled and it is very dirty. The common area seems to be the only thing being remodeled at the time so that area is very dirty. The hallways and rooms have not been worked on yet but are both very dated and very dirty. I had two rooms for myself and an associates for three total nights and each of us had an issue beyond the dirt and dated rooms and bed linens. The first day we were away from our rooms for almost nine hours and when we came back, my room had not been cleaned however my associate's room right next door had been. The second day we were away from our room for eight hours and none of our rooms had been cleaned. My associate next door on the first morning had to basically rebuild his toilet in order to get it to flush. Works great now! The property is conveniently located to the highway and there are other properties nearby but the area is a little rough. The breakfast was good and the staff was very friendly however I would not recommend this property nor will I be back.

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Halloween Weekend with family

By

October 30, 2019

club

The hotel is OK, it was under renovation which made it look a bit dirty on the walls. It is in a good location at the East of Dallas next the the Arboretum and Garland communities.

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Update in progress

By

October 30, 2019

platinumelite

Remodel being supervised for completion better. The room had been remodeled but the door did not shut without slamming. The bathroom door did not close completely. The fixtures had rust spots. Toilet wobbled. 3 towels for 4 people. Outside window was broken. Other than the room issues, the breakfast was great. The grounds needed some cleaning.

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Broken

By

October 30, 2019

club

The hotel looks like its undergoing some renovations but its not being done in a clean manner. The toilet in our room didnt flush and after we alerted the staff all they did was plung it and it still didnt flush. I went to use the restroom down the hall and it was very unclean and neither of the stalls had toilet paper. The ac unit was set at 64 when we arrived and even with it being a cold night, the room only got down to about 70 degrees.

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Awesome experience

By

October 29, 2019

club

I really enjoyed the stay. My second time there and will continue staying there when I visit Dallas.

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Under Construction

By

October 28, 2019

club

Only stay if you have to...this facility is undergoing a much needed update in the common areas. The rooms on the other hand need to be updated desperately.

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Staff

By

October 25, 2019

Au’Janae & Donte were Great to work with I don’t know how to spell his name however waun and the little pregnant lady were also great to work with. The only recommendation I have is to have the trash picked up in parking lot at least once a week as the wind seemed to blow trash in frequently. Other then that the entire staff was friendly and great to work with.

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Great services

By

October 24, 2019

club

Really great profesional service great staff highly recommended 10

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Don’t stay here

By

October 22, 2019

club

Not at all what it shows in the review. Pictures are not what it really is. Very dated, unclean and only warm water. Even the shampoo and conditioner were different brands.

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Dallas business trip

By

October 20, 2019

club

Nice staff, clean room, hotel being renovated. Very reasonable rates! Would recommend

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