Rated 4.4 out of 5 by 305
Rated 5.0 out of 5.0 by smitty442 Excellent stay
Staff were friently, helpful. Room was clean, nice. Bed was comfortable including pillows. Would recommend to family and friends. Just FYI need to be a Michigan state employe to receive the state employee discount. Out-of-state state employees will not receive this discount.
June 20, 2016
Rated 5.0 out of 5.0 by JMD13 Thank You!
We were very impressed with the staff. Everyone was extremely helpful and friendly. The staff made our experience great, they went above and beyond for me and my family. The best example of this was my 4 year old daughter left her prized stuffed penguin in the room. We didn't realize it was gone until the next day. The hotel not only found the stuffed penguin they also mailed it.
June 17, 2016
Rated 5.0 out of 5.0 by Kathysanfrancisco Great Service by Rachel
I am so amazed at the exception serviced I received. Even before I arrived to the hotel I called and spoke with Rachel. She answered all of my questions and went above and beyond to scan copies of transportation and fun activities in the area and email them to me. We had email conversation about how the hotel was able to accommodate my needs. But beyond this when I got there Rachel helped my partner and I find things to do in the area, she provided great suggestions, called every place we were interested in and got all the information that we needed. When we were checking out she helped us call a cab, but given that the hotel is in a somewhat remote area a taxi would not be available for over 20 minutes she did everything she could so we would not miss our flight. And I am thankful to say that we made it to the airport on time because of Rachel!!!! I have stayed at many hotels and never revived such great service like the one provided by Rachel. Rachel was the highlight of our trip and if every holiday Inn had a Rachel working that would be the only place I would stay at.
June 15, 2016
Rated 5.0 out of 5.0 by TNT 74 Great breakfast staff
Clean rooms, I like it that pets are not allowed. Easy on and off of the freeway.
June 15, 2016
Rated 5.0 out of 5.0 by lvnmislf Impeccable Staff and Amenities
Nowadays some businesses act like they are doing the customer a favor. However, the staff at Holiday Inn Express and Suites' Lansing-Dimondale should give classes to others on how to treat customers. We felt welcomed. We were visiting Michigan State University for the Community Problem Solving International Convention that my son was a part of. We traveled for over 13 hours to get there and to be welcomed the way we were after such a long drive was a powerful introduction to the rest of the stay. Whatever it is that you teach your employees at the Lansing-Dimondale location keep it up. Awesome job. his is the expectation that has been set and I look forward to nothing less during our next stay.
June 14, 2016
Rated 5.0 out of 5.0 by wills62 Expectations Met
Nothing better than having your expectations met or exceeded.
June 6, 2016
Rated 5.0 out of 5.0 by Jab2181 Great service and comfortable beds
Stopped for a short overnight stay while traveling with the family. Arrived late at night, front counter help, was very good, got into the room and settled pretty fast. The beds were comfortable, and pool and fitness center looked very nice. If we are through the area again, I will stop again!
June 6, 2016
Rated 4.0 out of 5.0 by Swan song Nice Place
A very nice clean place to stay. A few small issues that would make it a nicer place to stay! Very friendly staff and no real problems. It would be nice if there were more places to eat etc. in that area but you can't blame the hotel for that! The bathroom lighting and tv set up were bad but overall, no reason NOT to stay there! And the room was big enough for us to wheel our disabled daughter around a bit in her wheelchair.
June 3, 2016