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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 502 reviews
87%
Recommend This Property

Ratings Breakdown

502reviews

  • 5 Stars
    303
  • 4 Stars
    117
  • 3 Stars
    36
  • 2 Stars
    28
  • 1 Stars
    18

Large Room in Great Downtown Location

By

July 26, 2017

This HIE has a convenient parking lot and easy access from I-10. I had a minor issue with the shower water temperature, but the room was clean and the bed comfortable.

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Good hotel. Bad internet.

By

July 24, 2017

club

The hotel was in a good location despite all of the construction. Very clean hotel all around. The breakfast was good. It tasted like "real food". The beds were pretty comfy and the rooms had nice cold AC.

Cons: horrible internet. Had a hard time working while at this hotel. Most of my work involves a computer and internet. The desk chair was also broken, which I was able to manage, wasn't too big of a deal, but kinda sucks every time you try to lean back and you feel like you're going to fall back.

Parking was pretty bad at night and mostly full.

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Good place to stay

By

July 23, 2017

Great room. Very clean and quiet. Breakfast is just OK. Not a large variety. Staff is very friendly and helpful. Price are very reasonable.

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Room

By

July 22, 2017

platinumelite

I was accommodated with my request of the top floor. Bathroom door was hard to close and open. WiFi was not working and we did call front desk said they would work on it. Room was great, clean, and comfort, with great view.

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Disappointed

By

July 18, 2017

They lack in many areas .. management may need to refresh on training.

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Hotel old and bathrooms no good

By

July 18, 2017

club

Run away as fast as possible. It is a old hotel made to look nice on the internet. ask how old it is before booking.

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short nite stay

By

July 17, 2017

club

only there for 6 hrs
slow checkin
and property looks a bit tired compared to most HIE properties

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Business stay 09/07/17

By

July 15, 2017

club

The stay was great, the building is located downtown which allowed for foot tours. The room hallways could use some reconditioning as you can smell the age of the building rather easily.

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awesome place

By

July 12, 2017

club

I love the hotel and their pool, it was an excellent hotel to stay at while we were enjoying our time in El paso.

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Comfortable bed

By

July 11, 2017

Great after all day drive. Would recommend to others. Quiet area , very relaxing

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trip to border

By

July 08, 2017

club

hope 2 c u again room was great but u should train some of your staff we should c u but w hoprfully some new employees soon

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hot room, shower running hot water only

By

July 07, 2017

hot room, shower running hot water only...
hot room, shower running hot water only, ckarson the ceiling by the bathroom.
no cookies at the lobby, other HIExpress have cookies and water at the lobby area

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