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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 391 reviews
85%
Recommend This Property

Ratings Breakdown

391reviews

  • 5 Stars
    228
  • 4 Stars
    92
  • 3 Stars
    32
  • 2 Stars
    25
  • 1 Stars
    14

Great downtown hotel

By

January 18, 2017

Right in downtown El Paso
Right next to the border as well

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missing amenities

By

January 17, 2017

platinumelite

I would like to see a microwave in my room next visit. Also just food for thought, because of the location downtown, it would be nice to know what the hotel shuttle would provide as far as dropping off and pick up of local restaurants and shopping.

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Best chioice

By

January 16, 2017

Overall... The best IHG property near downtown El Paso that accepts pets. However, not many nearby dining choices.

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Train Travel

By

January 15, 2017

I traveled to El Paso to catch Amtrak to NO La.The hotel is near the station and besides being Holiday Inn Express it was for that reason that I stayed here. the room was great, But the staff at the hotel was OUTSTANDING! I needed to return a rental car and they came and got me and brought me back to the hotel. Let me have late checkout and took me back to the station to catch the train. EXCELLENT customer service!

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Very Accomadating

By

January 11, 2017

club

Very pleased with the care and comfort of the room and the staff.

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Staff very friendly and politely

By

January 11, 2017

club

Very nice and friendly staff, I will really go back to this hotel.

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居住感受

By

January 07, 2017

club

服务一流,酒店地理位置很好很安全,旁边虽然有高速,但是晚上很安静,床铺很大很舒适,房间很宽敞,我们行李很多,但完全不用担心放不下。写字台设计很好灯光很有趣。

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A great time in El Paso

By

January 03, 2017

It was a wonderful experience overall. I would stay at this hotel again. Thanks for making me feel so welcome!!

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El Paso Journey

By

January 03, 2017

club

Had a wonderful time, hotel was more than accommodating

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Good hotel.

By

December 31, 2016

platinumelite

Nice place to stay. Good people. No problems or issues.

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Internet Service

By

December 13, 2016

club

The internet service was not good at all. I had a Kindle and it was hard to keep a connection in the room.

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great location

By

December 10, 2016

club

I really like the condition of my room. New furniture and bed. Clean. Very comfortable bed. Window shades are great to sleep since they totally block the light. The hotel was full though so the parking lot filled up at night.

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