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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
100%
Recommend This Property

Overall Experience

4.6

based on 34 reviews
100%
Recommend This Property

Ratings Breakdown

34reviews

  • 5 Stars
    27
  • 4 Stars
    4
  • 3 Stars
    2
  • 2 Stars
  • 1 Stars
    1

Impressive

By

November 21, 2019

club

Everything was great all the way around and all for a great price.the only thing to complain about was the temperature of the pool the water was cold but it’s nothing they can’t easily take care of.i would definitely recommend this hotel.

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Could've been better

By

November 18, 2019

club

Open arriving, I was told that our reservations had been cancelled....which we did not do.
Room was fairly nice. Bed very comfortable and pillows were great.
But, bathroom floor was like walking on ice it was so cold! The shower water was lukewarm, not hot! When my wife tried to take a shower the following morning, the water was barely even lukewarm! She called the front desk to complain and they asked if we wanted to switch rooms, and we only had an hour left before checkout. So NO we didn't want to switch rooms. She complained at checkout, but they didn't offer a discount or anything, they just said "sorry about that."

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Lack of service

By

November 18, 2019

club

Had 3 night stay. No maid service 1st day, second day we got some clean towels and bed straightened. She left her air freshener fluid bottle setting on desk and didn't get any farther than that. Must have had a distraction... I noticed when we walked down the hallway there was stuff laying all over the carpet.

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IHG

By

November 15, 2019

Great staff and Hotel comfortable beds and clean would recommend to anyone

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Clean, comfortable

By

November 14, 2019

club

This was a great choice for a 3 day get away. The area was great the facility is new and clean. would definitely recommend to anyone. Close to the ARK Encounter.

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Wonderful visit

By

November 14, 2019

I had a wonderful stay at this hotel! It was beautiful, bright

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Great Place to Stay in the Cincinnati Area

By

November 13, 2019

platinumelite

This Holiday Inn Express was very clean and well taken care of. All employees that we interacted with were very nice and courteous. They went out of their way to make our stay pleasant. Everything I could say about this hotel is all positive!

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Excellent experience!

By

November 12, 2019

club

Extremely clean hotel with friendly staff. Met our every need!

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Great experience!

By

November 11, 2019

club

My husband and I recently spent three nights here in Florence. The hotel was very convenient to The Ark Encounter and The Creation Museum. Extremely clean! Staff were so courteous and helpful. Spacious room and spacious bathroom. Loved our stay!!

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Air Crew layover.

By

November 10, 2019

This is a brand new property.

Over all, I do recommend this location.

Only caveats were a hollow sound to floors and walls and the airport shuttle is not available during the overnight hours (which our crews require).

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Service?

By

November 08, 2019

Booked 2 rooms for 3 nights. Rooms were clean upon arrival, but never were serviced by housekeeping. On 2nd day went to front desk for towels. On 3rd day had to again request towels and.... toilet paper from front desk.

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Brand new and great experience

By

November 07, 2019

The staff was so friendly and helpful. The hotel is brand new so everything is very nice. Amenities are great and comfy beds.

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