Rated 4.5 out of 5 by 128
Rated 5.0 out of 5.0 by signman16 great hotel....great staff ....great stay!!
This was the best hotel visit I have had in quite a while, beautiful, clean safe facility. The staff was A from the time we walked in until the time we left! The only glitch was that the internet was kind of slow and spotty. not the hotel's fault.
August 23, 2015
Rated 5.0 out of 5.0 by Gordo61 Excellent stay
Great rooms and location for area restuarants and shopping. The staff is top notch. and tended to all my needs.
August 20, 2015
Rated 5.0 out of 5.0 by Patty919 Great Rooms, good food
me and my husband stayed for a night stay, staff was friendly even tough we checked in at a very late hour, staff provided us with a couple of personal item we had forgotten to pack, the breakfast selection was good not extensive but sufficient to get on the road..
August 18, 2015
Rated 4.0 out of 5.0 by CAD!2 Staff very helpful
Staff are so helpful and polite. Location is good, close to interstate yet quiet. Bed was comfortable. Room and Bathroom clean. Breakfast OK but there is a Cracker Barrel in the parking lot.
Stayed for a concert at Walnut Creek, only problem was transportation as I did not want to drive, Taxi service was very poor, if you decide to call for Taxi call at least 3 hours ahead (I called for pick up 2 hours pre start time and arrived 20 minutes prior to start).
August 18, 2015
Rated 5.0 out of 5.0 by humdigger Great Stay
Pleasurable experience. Looking forward to spending another night. Very clean and modern facility.
August 14, 2015
Rated 5.0 out of 5.0 by Bobby D - Richmond Good Location with Engaging Staff
Great location for us as we were in town for a wedding. The staff is very engaging, professional and helpful. We booked 3 rooms including a mobility accessible room.
While there is always a danger in missing someone we would like to call out a few team members who had positive impacts on our stay.
Kema – she checked us in and we had several interactions with her during our few days there. Kema gives the impression that she is a people person. One who cares about the service she is providing and the needs of her guests and one who has pride in the company she works for. She is friendly, engaging, and professional. She represents HIE and this property very well.
Becky – she maintains the breakfast area. She worked hard to keep the food stations stocked and she interacted positively with several guests while we were there. Often the staff maintaining the breakfast area do not seem to be people persons, but Becky made the breakfast experience more enjoyable.
Tom – he is also a Front Desk Rep. There was an issue with the elevator one morning and Tom worked to expedite the response time of the repair tech. He let the tech know he “has a guest in the lobby with mobility issues and we need the elevator working as soon as possible…”. Tom was reassuring and accommodating. He offered to obtain anything needed from our parents room via the stairs, and would have moved their room had there been an open mobility room on the 1st floor. The repair was made very quickly. Tom was very apologetic for something he couldn’t control. He made or parents feel valued and that this inconvenience mattered.
David – he is the manager. I worked with David in advance to be sure we would have the 3 rooms we needed and that we would be close to one another. David worked to meet all of our needs. David wasn’t on site when we checked in, however when he was at work the next day, he introduced himself and checked to be sure we were all good. After meeting David I suspect much of his teams strengths come from his approach and his training.
We have said before that a lot of hotels are the same from a brick and mortar standpoint, but one of the best distinguishers can be the staff. In this area this hotel receives an A+
Other positive things
Pancakes. As a special promotion HIE are offering make your own pancakes from 8 PM to Midnight every night. If HIE is reading this you would do well to make this a permanent feature. It is well received and it something not everyone does. It made for some fun times, family memories and we also enjoyed chatting with other guests. Everyone was impressed with the feature.
Bible – there is a Bible in the lobby and guests are free to turn it to their favorite passage. It is encouraging today to see a hotel that is not ashamed of something that was once a norm in the US. Inclusion need not exclude Christianity. This small item was also very well received and I cannot count then number of times we saw guests change the passage and how extremely well received this small item was. Thank you.
In short, if you need to stay in the Clayton, Garner area this is a great stay. Near several stores and restaurants.
Keep up the good work.
August 14, 2015
Rated 4.0 out of 5.0 by odiguy55 Updated Needed
This hotel needs an update. It should be remodeled.
July 27, 2015
Rated 5.0 out of 5.0 by Pamlicolady Great Desk Staff, Comfortable Stay
Great front desk staff, comfortable stay, easy access to local music/concert venue.
July 14, 2015