 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property
Overall Experience 4.7
95%
Recommend This Property
|
Gilbert Az
ByRestful
April 27, 2021
Friendly staff .... polite and courteous. No issues getting items needed (towels, shampoo
Relaxed and very peaceful motel
ByCactus trucker
April 26, 2021
Love coming here to stay everything was real good, the only issue I would speak about was our room had a bad smell to it, like someone had done something that they probably could not get out of the carpet. We bought a candle and that helped while we were there. The room was very clean, and I will stay here when I come back to the area.
Very comfortable
ByJassy0222
April 26, 2021
The facility was very clean and most the staff were friendly.
A.Pretryman
ByLee Lee
April 25, 2021
This Holiday Inn is in an excellent location, the rooms are well maintained, clean, and bright.
The amenities at the Hotel are available, and they are even serving guests a Hot Breakfast.
Gilbert Holiday Inn Express
ByArly
April 24, 2021
We stayed three nights and were very pleased with the cleanliness and excellent staff. Even the guests wore masks inside public areas and there were many sanitation/disinfection containers available. Because we were flying out very early the last day, breakfast staff prepared our breakfast bag the day before. Staff also gave us good recommendations on eating establishment in the area.
Great front desk service
ByMike
April 22, 2021
Checked in late in the evening, staff on duty was very welcoming and kind. Bed was average, quiet in the evening though it was a Monday night.
Room seemed like housekeeping was rushed to clean, lot of dust and couple hairs in bathroom sink. Unfortunately I was too tired to call or complain, was there cleaning out my mother’s apartment after her passing so didn’t have much left by the evening. Hopefully next time they get this right.
Beautiful New Hotel.
ByHudson Mommy
April 21, 2021
Beautiful, new hotel with wonderful heated pool. Very clean with good location.
Only 2 issues. First, there were some baseball playoffs and the kids would run up and down the halls. Even though the kids with around ten, some of their language was VERY adult. I realize the hotel cannot manage these issues. BUT the parents can.
2nd - Breakfast was not good at all. The scrambled eggs were cut into such tiny pieces that the plastic fork could not even pick them up. The bagels were hard. The butter was frozen, since they were out of cream cheese. Asked if they could put into microwave, but was told NO. The next 4 days, we went to restaurants.
But overall, would come again.
Nice Comfortable Hotel
ByBruno
April 21, 2021
Many times I dread staying in hotels due to many being run down and in need of renovation. The Holiday Inn Express was obviously a newer hotel. There was nothing that needed attention. It was quiet, clean, and extremely comfortable. Everything was exceptionally clean and the bed was super comfortable. The staff was always nice and courteous. The next time I visit the area I will definitely be staying at this hotel.
Lack of service follow through
Byluvmykitti
April 21, 2021
This Is the third time I have contacted Holiday Inn regarding our stay. Have not received any response. We were initially overcharged, stayed four nights without room being cleaned at all and then promised points for lack of service that have not been received. Every day for three days we were promised our room would be lightly cleaned, but was never cleaned. We had to go get towels, toilet paper and empty trash. This is not the typical service we receive at a Holiday Inn, but the lack of response is surprising.
Wonderful stay
ByTKinna2021
April 20, 2021
The hotel was incredibly clean rooms were comfortable beds were comfortable shower was amazing wished I could stay a couple more days. Breakfast was lacking which is understandable all because of Covid restrictions. So I went out for breakfast but no big deal. I would definitely stay here again and recommend this hotel to others it’s perfect
Nice Hotel but some room for improvement
Byjett
April 18, 2021
Overall a pretty nice hotel, in a great location near good shopping and amenities. Some areas of concern at this Holiday Inn were several hotel guests on the first floor where we stayed were smoking weed in their guest rooms and the smell permeated throughout the entire first floor hallways for most of the evening. We were also not informed that the first floor was dog friendly, and there was the constant noise of dog barking throughout the evening. Overall the staff is great and the hotel is clean and well maintained but there were some issues with the ongoing drug use.
Overall great place to stay
ByTimeTravel2021
April 18, 2021
I usually stay in this hotel every time I visit the area. Overall it’s great.
Only one suggestion, water flow in shower is extremely slow. If I pick another hotel over this, shower will be the only reason.