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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 394 reviews
91%
Recommend This Property

Ratings Breakdown

394reviews

  • 5 Stars
    259
  • 4 Stars
    87
  • 3 Stars
    24
  • 2 Stars
    16
  • 1 Stars
    8

Breakfast

By

April 22, 2017

Breakfast was not what i expected coffee was great but thats it the orange juice,apple juice were all watered down,the English muffins were hard and the scramble eggs were watery so we did not have breakfast there as we were there.

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Try it out - great pool.

By

April 21, 2017

club

Great access to freeways and surrounding shopping and sporting events. Clean and well kept property. Friendly staff but not necessarily efficient staff - as they seemed a little understaffed at times. Pool and grounds in good condition and guests appeared to be happy.
At night I opened my window to let in fresh air and around 4:00 a.m. there were staff outside talking loudly both nights for about 20 minutes. They may have been on break, or working at Staybridge Hotel next to the property or security guards - not entirely sure but this was disturbing. I get that most people don't open their windows but either way staff and or security guards should be aware of their surroundings and how voices carry at night.
Also doors in this hotel are heavy and close loudly.
Breakfast is well done and lots of choices.

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Great room

By

April 21, 2017

club

We enjoyed the room the only complaint was the pool out sofa bed the mattress was awful and had to close it and sleep on the sofa. Very clean

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Bad hotel

By

April 21, 2017

I'm an amputee and the lift to get you in and out of the pool and hot tub the batteries haven't worked in months the hotel staff did not know where they were wouldn't hardly do anything and then I went upstairs to go to bed and pull down the sheets to get in bed and the bed was just remade and wasn't cleaned there was hair all over the bed there was tags from clothes in the bed just filthy filthy Hotel spend your money and go someplace else do not stay in this hotel worst hotel I've ever stayed in with Holiday Inn and I'm in IHG reward member and I would not stay there again just very poor staff all they want it if you have a complaint they just stand there smile and tell you they're sorry they won't correct anything that won't call a manager do not waste your time or money for staying in this hotel you'll regret it

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Comfortable Stay

By

April 20, 2017

club

Nice weekend trip was made even better staying here. Comfortable spacious room. We will definitely stay here again!!

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overall hotel review

By

April 20, 2017

platinumelite

This hotel was in a good safe area with a lot of things to do but being i was there for a funeral did not have time for pleasure maybe on my next visit

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Great service

By

April 18, 2017

club

Amazing stay relax everything we needed to be comfortable

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comfortable clean and reasonable

By

April 13, 2017

club

Bedroom was clean and comfortable; bathroom was well maintained. Lobby and exterior were clean and inviting. Staff was friendly. Breakfast variety was limited.

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Dirty floors and slow unresponsive service

By

April 12, 2017

Very Disapointed with this Location! Poor customer service and very dirty during our stay!

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Room stay

By

April 10, 2017

club

The head boards, attached to wall had deteriorating fabric on both head boards. Torn fabric needs replaced. The bed was comfortable enough, pillows ok. Room appeared to be clean along with bathroom area.

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Great location and great service

By

April 10, 2017

club

We visited Glendale for the NCAA championship. This was a really good experience. The staff was friendly and we were in a great location. It was great to be so close to the entertainment district, stadium and the outlet mall. I just wish the exercise facility was a little more expanded. It was a bummer that there were no weights.

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Relaxing room and clean

By

April 09, 2017

club

The location was convenient for my children to come and visit. We had a great time and got lots of sleep.

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