Rated 4.3 out of 5 by 226
Rated 5.0 out of 5.0 by Verified Reviewer Birthday trip
We went to Heber City for our granddaughters 1st birthday. The stay there was very pleasant and convenient to their house. We at breakfast in the hotel great room both Saturday and Sunday morning and it was very enjoyable. Good food and pleasant staff. The room was clean and bed were comfortable. The only negative I would have it the bathroom was dark. A brighter light would be nice. Otherwise - perfect
May 25, 2016
Rated 5.0 out of 5.0 by Verified Reviewer Good Experiencek clean
This was a clean and comfortable hotel. They were easy to book and easy to deal with in all other areas. We were happy to have a pool and hot tub, as well as breakfast. Parking wasn't the best, but adequate. Our overall experience was good. I would stay here again.
May 24, 2016
Rated 5.0 out of 5.0 by FalconFan52 Rooms larger than expected
The rooms were larger than expected and we had a great experience with our stay at this hotel.
May 24, 2016
Rated 1.0 out of 5.0 by Samm1948 Not expected of Holiday Inn Express
I have always used Holiday Inn Express when available for my business trips. This experience in Heber City was far different than any experience that I have had. The hotel is located in back of an auto mechanic dealership. A dirty cat greets you at the door upon entry and exit. The front desk staff is not friendly. The guest computer is extremely slow. Television channels are limited and some did not work. The computer system failed and I was unable to get a receipt. There is reportedly no back up system.
May 23, 2016
Rated 1.0 out of 5.0 by Verified Reviewer Toilet problems
My family recently had a 2 night stay at this hotel. The toilet would clog up every time we used it. We complained at the front desk and their response was, "we usually just have you keep a plunger in your room". We also complaned when checking out, and we were given $15 off of our total bill. That definitely did not make up for the plumbing problems. I would not recommend this hotel.
May 19, 2016
Rated 5.0 out of 5.0 by JollyRogerD Large Rooms - Clean pool
We had an excellent time while staying in Heber City. We were here for 2 nights and the overall experience was as expected. My only concern was the view. You would think a place in the mountains would wash their windows so you could enjoy the views. The pool was fantastic, very clean! But again, the view through the windows made it seem less than spectacular. The bird poo on the windows near the hot tub was especially distracting. Maybe I am expecting too much, but the windows really are neglected and should be the ultimate reflection of the care for customer... as we have experienced with other IHG properties. Beyond the windows, the staff was experienced, the housekeepers were detailed and friendly. The elevator was spotless and fast. The internet was better than most places we stay. The breakfast was rather surprising, as it was well maintained and the host was very helpful. The jetted tub worked well, the fireplace was flawless, and the shower head needed to be cleaned. The tub didn't drain very well, we were on the 3rd floor. I thought gravity would help but that was not the case in our room. With hard water, you should expect the shower head is cleaned or replaced regularly. Room to improve but overall we were satisfied.
May 19, 2016
Rated 5.0 out of 5.0 by maxwell16 Comfortable bed and great service.
Great service room was clean easy to get to I would stay there again a nice restaurant rite next door Thanks
May 16, 2016
Rated 4.0 out of 5.0 by aquickgetaway More than expected
The front desk and breakfast staff were friendly. The room was larger than expected. The breakfast had more variety than expected. Check in and check out were easy. A very comfortable stay.
April 27, 2016