 Guest Reviews
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91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Meets Your Needs and then Some
ByDanny Boye
November 17, 2019
Very pleasant staff. Comfortable rooms. Decent complementary breakfast. Can be tough getting a good parking spot if you come back too late (the lot is shared with a bar and some other businesses). The lobby was being renovated while I was there which was only a minor inconvenience. There was also construction going on in the lot behind the building. I imagine it would be a little more peaceful once that's all done. Overall a nice stay. The only thing I'd change is the water pressure on the showers and maybe some upgrades to the fitness room.
Remodeling breakfast areas and painting
ByMommaG
November 13, 2019
Good location and comfy beds! The water pressure was horrible on 5th floor!!! Toiletries were minimum! Smell of paint was strong in hallway and they did a sloppy job painting around room numbers! Breakfast had no cinnamon rolls as HI advertises! It was disjointed due to renovations! No one around to ask for things! High price to pay for this type of service!!!
Too noisy
ByKbluv78
November 13, 2019
Hotel is being renovated already and it hasn’t been there that long. Located off of the main blvd and very noisy. Then to top it off there is a sports-bar in the same parking lot which generates more noise and a congested parking lot.
Disappointed
ByKLHC
November 13, 2019
My room had no hot water. I had to pack up to move to another room. The second room had warm water after running it for about 7 minutes each time. I understand that a boiler had been replaced but expected a discount after having to move and then still not getting hot water. No discount was given.
Adequate
ByWtnyc
November 13, 2019
My stay was adequate. Shower was not warm enough but no other issues. Staff was friendly.
Noise
ByMVal
November 12, 2019
Stayed on ground floor, every time a toilet was flushed or shower was used it sounded like water would rush through the ceiling. This went on ALL NIGHT LONG.
Great staff poor structure
ByWill
November 12, 2019
With all due respect the staff was great the location was horrible. There Was insufficient hot water access. Had to wait over five minutes for the water to heat up enough for me to get into a lukewarm Shower. Very noisy due to close location of a bar. Heard the music most of the night through the window. Had to park in the front door entrance of that bar due to no parking spaces at the hotel. Hotel was under renovation and the continental breakfast should not have been even offered as poor quality as it was
Over all stay
ByTxnchick
November 12, 2019
My over all stay was amazing. The room was very clean and set up beautifully. The bed was super comfortable and the bathroom was very clean. The over all stay was amazing. No complaints. The only thing was the hotel was having alot of renovations going on, and the water took a little time to get hot.
Clean rooms and great staff
ByAdrinaRenee
November 12, 2019
We hosted out of town friends for an organizational event. Location worked great.,There was ongoing interior renovation work, however everything was very clean. Front desk staff were very hospitable.
Great hotel, bad location
BySancho
November 11, 2019
Great room and service, but the bar and grill in the same parking lot was both convenient and annoying ( motorcycle engines taking off at closing time)
Hotel stay
ByFlashDee
November 11, 2019
Good experience. Clean room. Front Desk were very accommodating and courteous.
Super comfortable beds! Latest upgrades are great!
Byauntreno
November 11, 2019
I always stay at this hotel when we come to visit my brother in Hope Mills. The staff is super friendly and helpful. The latest upgrades they are doing in the building are great. Everything is looking very nice. Upgrades in the room we stayed in were definitely noticeable and again, very nice.