 Guest Reviews
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89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
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Great place!
ByBlue
December 30, 2020
Very clean and Desmond had great customer service, as well as the ladies in the kitchen.
Love, love, love it!
ByKelz
December 30, 2020
We are very cautious about traveling during the pandemic so the hotel we choose is so very important. For this reason we always choose this Holiday Inn. From check in to check out, the staff is always top notch and the rooms are always fresh and clean. General Manager Desmond Dinkins is such a pleasure to work with each and every time. He always remembers us which makes us feel on top of the world knowing he comes in contact with so many people every day! We are so glad that breakfast was available and made to order. The restaurant staff was so patient and willing to help with any question we had. The food was hot and delicious. We are so glad that breakfast was offered especially with the current epidemic which gave us more time to spend in the beautiful and comfortable room. We will continue to be a guest at this hotel and we look forward to each visit knowing that no other hotel can even compare to the service and cleanliness we have at this Holiday Inn!
Great Hospitality
Bymymy92
December 29, 2020
When we are in town this is always our “go to” hotel. The staff is friendly and the facility is always clean. The beds are exceptionally comfortable and the overall room itself. Would recommend this facility 100% to anyone and suggest they join the IHG club so as a member they would get added perks and point towards free nights!
Hotel stay
ByJasman
December 27, 2020
Employees are very accomadating ans polite .my stay was very relaxing .
I had a pretty good time
Bywill
December 16, 2020
My overall stay was pretty good. Sleep was great. I didn't eat the breakfast but it smelled and looked delicious. The coffee was great. The room had a Keurig machine which I can appreciate. The staff was amazing. I had a room with a balcony which is not private at all and a bit sketchy, All the balconies were littered with beer bottles and cigarette butts. Other than that the room was clean but a bit out dated, the window coverings were a pain and I had to go out and town to buy a charging block because there were no usb outlets. Small issues no deal breaker. But for the price you pay it would be nice to have a few more amenities. But considering the awesome breakfast is including, it evens out I guess. I definitely always choose a Holiday Inn Express
Hope Mills, NC--A Place to Go
ByBilly
December 14, 2020
I really like staying at the Holiday Inn at Hope Mills. My work takes me to town on occasion, and I like to stay their because of the staff, the cleanliness of the property, the location, the proximity to good food, and handiness to my work location.
Outstanding service
ByJohn
December 08, 2020
Desmond went over and beyond for us! We will be staying here from now on just because of Desmond
Good stay
ByChris
December 03, 2020
Clean room, excellent breakfast, good staff attitude
Comfortable bed and that was about it.
ByPyrate
December 01, 2020
Did not provide requested room. Noisy inside and outside; loud parties. TV issues with the cable. Little sleep first two nights. Hotel Manager promised room upgrade after request to change rooms. Forgot to tell his front desk manager who actually was the only helpful person during our stay. Gave tip to head housekeeper for towels which were never delivered...had to get towels from front desk manager. Breakfast refused because I was did not have a mask on. I have spent literally hundreds of nights at Holiday Inn Express' and this was perhaps my worst stay in a Holiday Inn Express ever!
Comfortable bed, clean room, excellent service
ByBobbie
December 01, 2020
The staff at the this Holiday Inn location provided superb service. Every area of the hotel was clean and orderly, from the lobby and check-in desk, to the elevator, hallways and room. The exterior was tidy, well lit and easy to access entrance doors. Thank you for a great experience!
My Stay
BySamL
November 25, 2020
Excellent Service with a feeling at Home Experience!!!
Favorite property from a Spire Elite member
ByBigPoppa71
November 19, 2020
What makes a great property and stay are great people. The team here can’t be beat. Desmond and Ma Tracey make you feel like family , the desk team also.
I go out of my way to stay here.