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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
98%
Recommend This Property

Overall Experience

4.7

based on 328 reviews
98%
Recommend This Property

Ratings Breakdown

328reviews

  • 5 Stars
    263
  • 4 Stars
    50
  • 3 Stars
    9
  • 2 Stars
    4
  • 1 Stars
    2

Very nice stay

By

May 17, 2017

club

This hotel delivered on all accounts to include helpfulness of staff to comfortable room with plenty of amenities.

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Great place if you have an event in town

By

May 11, 2017

club

Clean. Friendly staff. All amenities were available. They went out of their way to have early breakfast ready for us since we had to leave the hotel by 7a.m. They even called me about a left item.

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Home away from home

By

May 09, 2017

I have stayed at this property between 35 and 40 times and have never been disappointed with the cleanliness and comfortable atmosphere.

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HIE Brookhollow May 2017

By

May 09, 2017

This visit was as good as the past visits, very nice. The staff seem to care and are very friendly. I also enjoyed the happy hour Tuesday evening.

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Comfortable and Great Service

By

May 09, 2017

platinumelite

This is one of the cleanest Holiday Inns I have stayed in Houston. I will stay again if I return. I was comfortable and relax during the two days I was there. I will recommend this hotel to others.

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In experience Front Desk

By

May 06, 2017

platinumelite

I am a Platinum Member of IHG. Brook Hollow Location, Front desk check in person need more training, how to check in. My staff check inn Sunday April 30 around 6 PM. After driving 250 miles she was told that she can't check in because her driving licence name don't match the COMPANY credit card name .When I got on the phone with lady who was checking in start to yell at me and Talk over me like I am an idiot .She dint understand that we use the company cards and none of the cards have employees names except my name.. Bad incident. We all use many Holiday Inn's Crown Plaza's and Candle-wood inn's through out Texas. May be time to change.

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Clean and good breakfast

By

May 05, 2017

club

I enjoyed my stay at this hotel, great breakfast and very quiet neighborhood

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A+

By

May 05, 2017

Great value, great location, Very friendly support staff.

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Tom

By

May 04, 2017

club

Clean and confortable. It was hard to find. GPS could not find address.

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Tiffany

By

May 01, 2017

club

Great, I really enjoyed the room as well the spa. .the people was also very friendly

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Wonderful

By

April 27, 2017

Staying at here was a great experience and I look forward to future visits.

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Staff

By

April 22, 2017

Your staff were very good and accommodating, the elevator broke down a couple of times. The rooms were clean, but can be updated

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