 Guest Reviews
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91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Stay Away
ByBobTar
November 06, 2020
The rooms smelled like a gym locker full of dirty clothes sitting in heat for months.
Asked for a different room. Same smell.
Left next day and went to another hotel.
Comfortable bed, terrible breakfast
ByJanece
November 06, 2020
Everything was enjoyable other than the breakfast experience. I didn’t get to try out the pool but I did got to enjoy the workout room. The hospitality was great. The breakfast was less than pleasing. One bowl of Apple Jacks and a 2% milk with an orange was terrible. I don’t drink dairy products and I didn’t feel there was anything I could enjoy for breakfast. More care and thought could have been put into accommodating me for breakfast. Orange Juice, apple juice, or cranberry juice would have been great. I’ve stayed in other hotels that have served breakfast in a controlled manner that keeps ppl safe from Covid. Employees can serve the food instead of just handing me a bag with a cold breakfast. Some ppl are lactose intolerant. We still deserve to be able to enjoy a good breakfast regardless of Covid scares. There are ways to serve a hot and appetizing breakfast.
Not the best experience...
ByDaniel
November 03, 2020
Shampoo, bodywork, and conditioner bottles were empty. Only one restroom light worked. Found blood stains on pillow case and be sheet. Swimming pool was not available and wasn't notified of that until after I checked in. When making the reservation, I specified a hotel with an indoor pool. Upon check in, I was told the pool has been out of commission since last November. I think I should have notified of that when I made the reservation. You can only imagine the disappointment my kids had when I told them the pool was not available, especially since I specifically request a location with an indoor pool. This is btly far the worst experience I have ever had at a hiloday inn express. I am very doubtful I will book again. After I complained to the desk clerk, I was not offered a discount or anything that would encourage me to book at a later date!!
Good time
ByJohnjoe13
October 19, 2020
Everything was well organized and clean. Staff was professional and courteous.
Great stay
ByKestbee
October 12, 2020
Stayed here for hurricane evacuation. Very nice hotel, comfortable beds, friendly staff. Breakfast area closed, small continental breakfast bags to go are provided. Would stay here again, and family members all agreed
Great hotel
ByLUI6I
September 06, 2020
Vwry clean and comfortable hotel. Best one in Houston close to the airport.
recent stay
By47don
August 30, 2020
overall adequate due to Covid restrictions not much else could be done
have stayed at location number of times and will stay again
Great stay
ByBaJeana
August 29, 2020
When you need a comfortable and clean place to stay, o recommend coming here. U won’t be disappointed.
The rooms are okay and I had no problems. I would stay again if need be.
By2924
August 29, 2020
I had no problems with the room. I accomplished what I came there for. Staff was friendly. I was told different things regarding method of payment before coming.
Restroom not available in lobby
ByGeorge
August 28, 2020
During check in we needed to use lobby restroom and it was closed
2 stars
Bydexxx
August 22, 2020
the only thing you have to do is be sure to remove the dirty towels from the previous guest and provide clean towels upon guest arrival. thank you
Recommended if you are flying out of IAH
ByGdiste
August 20, 2020
Conveniently close to IAH and clean.
Friendly and well trained staff too.