Rated 4.5 out of 5 by 234
Rated 5.0 out of 5.0 by Heartache61 comfort, clean and friendly
The breakfast quality and taste was under par. I overheard a couple requesting additional refills, whereas, no one should ever need to request anything. The kitchen staff should be attentive the entire duration of breakfast without fail.
November 26, 2015
Rated 5.0 out of 5.0 by SaucyM EXCELLENT PET FRIENDLY HOTEL
Everything was wonderful. No complaints. Hotel staff very accommodating. Our MAIN requirements are safety, cleanliness, and that it be pet friendly. Often we have NO choice but to bring our furry kids with us. As responsible pet owners we are very concerned that we receive our room spotlessly clean and that we leave it the same way. Free breakfast and coffee anytime are great features. Fast food very nearby, too. This is our fourth stay in this hotel, for a total of 5 nights. We would and will stay again. Thanks so much.
November 23, 2015
Rated 4.0 out of 5.0 by abue Good value
Nice surprise for a pet friendly hotel. Clean,odor free room. Plenty of nice breakfast selections. Bed was comfortable.. Convenient to all of Jax without the congestion. Would stay again.
November 19, 2015
Rated 5.0 out of 5.0 by Connie2439 comfortable bed and attentive to guests
excellent, convenient and great service was provided for our stay.
November 15, 2015
Rated 5.0 out of 5.0 by Da for three princesses Great service at Jax Chaffe Road HIE
No better pet friendly hotel in the Greater Jacksonville area. The staff is courteous and works with you to take care of your needs and concerns. We will DEFINITELY be staying with them again!
November 10, 2015
Rated 4.0 out of 5.0 by dyates1970 Short stay
We spent the night after a concert in the area everything was great except
Upon getting in our room the previous guests room keys and a cup of water was left on the dresser and a pillow case was also left it was late when we got in so we didn't mention it to staff
Noisy air conditioner
Cold food items on the breakfast bar
November 9, 2015
Rated 4.0 out of 5.0 by LMC79 Priced a little high - comfort/quality average value
I like to choose Holiday Inn Express, because of the ease of convenience with checking in/out and available breakfast. Also, they always meets my standard expectations in that, I always know what I will get - no surprises. The quality and comfort are good and I have never had a bad experience at any location. I am a real consumer and like to have a fridge, microwave and coffee pot in my room - Holiday Inn Express meets this and makes my travel easy.
November 9, 2015
Rated 5.0 out of 5.0 by Mike00121 Great Overall Stay
I was awoken at 12:15 AM to a man claiming to be hotel management. He claimed he needed a credit card for any possible damages that may occur during my stay. My response was you have a card on file to which he said he needed it anyway since this had to do with possible damage. I told the man I would come down to the desk in the morning to discuss the matter, in return he got angry and said he needed it right now. So I hung up and called the front desk and asked if they had just called the room and the answer was no. Anyway to make a long story short after discussions with the staff that night and next morning they met every expectation on the way they handled the situation. The only reason I mentioned this is to make people aware of another SCAM out there and never give any information to someone that calls you. The breakfast bar was excellent.
November 4, 2015